Field Service Technician II at Light & Wonder

Dover, Delaware, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Troubleshooting, Customer Service, Maintenance, Diagnostic Testing, Software Settings, Functional Testing, Electrical Power Input, Game Options, Field Service, Safety Standards, Record Keeping, Team Collaboration, Attention to Detail, Problem Solving, Technical Proficiency

Industry

Gambling Facilities and Casinos

Description

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Under the supervision of the Field Service Supervisor or Manager be able to complete installation of all L&W Equipment and accessories and perform basic troubleshooting techniques in correcting problems in most L&W equipment in our facility, or at the customers location. Essential Duties and Responsibilities: Maintain a pleasant and helpful attitude around customers at all times. Visit clients and perform gaming maintenance as assigned. Maintain a neat and orderly work environment (service vehicles, customer site, office/shop, etc). Ensures all tools and equipment used by the employee are kept in proper, safe, and working condition. Ensure esthetic appearance of all devices is up to L&W and our Customer standards. Adheres to established workmanship standards, policies, and procedures of field service. Install/Service L&W equipment in accordance with customer and L&W specifications. Install system components as required. Determine and ensure each game has the proper electrical power input and conforms to all L&W specifications. Verify and set all game options and parameters in accordance with customer and L&W specifications. Ensure proper installation and operations of all L&W equipment; EGM’s (Electronic Gaming Machines) ETG (Electronic Table Games), PTG (Proprietary Table Games), Progressives Equipment, Utility Products via diagnostic tests, software settings, and functional testing. Analyze operational difficulties and gather information to isolate causes of failure or problems. Stay current with all L&W Field Advisories and eLearning. Perform other duties as required. Complete required maintenance records in an accurate, concise, and clear manner. Review customer issues with supervisor, and tech support as they arise. Before leaving property make sure games are clean and attractive to players. Seek out information to become proficient on new technology. Completes detailed daily/weekly tech logs. Qualifications Education Must have a high school diploma or equivalency. Work Shift: The Technician works 4 Days a week including Saturdays and Sundays, 10-hour Shifts. Looking to hire for 1st shift, Swing Shift and 3rd Shift. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment. Work Conditions This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. LNW is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To review our applicant data use practices, please visit: https://explore.lnw.com/careers/data-privacy/ At Light & Wonder, your safety is our top priority, and we want to alert you to an increase in fraudulent job postings. These scams often use a company’s name and branding to lure applicants into providing sensitive information or paying fees. To protect yourself: Use trusted job platforms: Only apply for jobs through reputable job platforms and our official company career site www.lnw.com/careers Be cautious of requests for money: Light & Wonder will never ask you to send money or pay any fees in connection with a job offer. If you encounter a job posting that seems suspicious or receive communication requesting payment, please report it to us immediately at responsiblereporting@lnw.com Please stay vigilant and protect yourself from potential scams. If anyone claiming to represent Light & Wonder asks for payment, report it to us promptly.

Responsibilities

The Field Service Technician II is responsible for installing and servicing Light & Wonder equipment, ensuring proper operation and aesthetics. They must maintain a helpful attitude with customers and complete maintenance records accurately.