WHY DO WE NEED YOU?

The Field Service Technician II will be required to interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics. Based at home, the candidate will spend approximately 80% of their time as the only GCP employee at the customer sites, thereby requiring candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.
With safety as the top priority, the incumbent will be responsible for the equipment suite including installation, maintenance, and repair. Candidate will perform troubleshooting services to aid customers in resolving issues and help them achieve maximum potential from our solutions. The technician will be the primary Construction Chemicals representative at the concrete manufacturing plant. They will install and maintain admixture dispensing systems and Verifi concrete management systems installed on customer mixer trucks.
Essential Functions - %Time

50% - Installation, Maintenance and Repair

• The technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.
• The technical work pertaining to Verifi includes, but is not limited to review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer.

MINIMUM REQUIREMENTS

• Accredited HS Diploma or GED
• 4-7 years’ experience - Military or other mechanical / engineering training (**1 year education equivalent to 1 year experience)
• Possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals.
• Ability to learn new technology and processes quickly
• Strong verbal and written communication skills with both colleagues and customers
• Organized and detail oriented, particularly with regard to maintaining records
• Problem solving skills
• Customer Service & Employee relationship skills
• Hands on Electro-Mechanical aptitude
• Experience with hand tools, power tools, meters, gauges
• Experience in field service type work
• Working knowledge of the Ready Mix Concrete industry a plus
• Must be able to lift 50 pounds;
• Must be able to wear a respirator and comply with GCP’s facial hair policy for respirator users
• Must be able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record).
• Flexible work hours, overnight travel
• Ability to respond to short notice project work and emergency service calls

• Complete all safety training and on-line training modules; Observe all necessary safety procedures, both those of GCP/Verifi and those of host companies.
• Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant.
• Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/testing concept of operation of new parts and providing input to improve reliability and performance of the solution and its components.