Field Service Technician

at  Kalmar

Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services.

• Maintain and repair the latest cargo handling heavy equipment at customer facilities or Kalmar premises, including:
• Planned maintenance
• Conducting repairs on breakdown
• Fault finding
• Contributing to effective OH&S practices
• Actively builds good customer relationships by professional behaviour and customer-minded interaction
• Actively builds profitable Kalmar service business in the country by well planning work days and providing service at high quality and on time to customers
• Prepares well for service jobs: service history, parts, customer address and contact, onsite on time etc.
• Executes daily service jobs, properly signing in and out at the customer’s site, securing the equipment for: repairs, preventive maintenance, warranty, inspections, refurbishments etc.
• Leaves the customer site having cleaned the workplace, reviewed the work done with the customer, checked for additional service opportunities, service report sent and properly signing out with the customer contact
• Report any unsafe equipment (Service vehicle, Tooling, Equipment etc.) to the relevant manager
• Continuously learns about new Kalmar equipment
• Reports service work (during the day, at the end of each job)
• Reports work time (daily)
• Provides sales leads on to relevant parties and other opportunities at the customer site
• Keeps van stock up to date and accounted for
• Keeps service vehicle clean and presentable at all times, vehicle services to be kept up to date
• Company provided tooling to be secured, maintained and accounted for.
• Close cooperation with customer service contacts, spare parts division etc.
• Other duties as requested by your manager

KPI’s

• Safety: zero accidents
• Work organisation: 5S
• Invoice lead time (from last operation performed to status
• WDON – service reports completed daily)
• Installed base data
• Customer satisfaction related to service: CROL customer survey
• Kalmar must-win battles and strategic targets for Services