We are looking for a Field Service Technician to join our Laboratory Instruments department.
Do you have experience working with laboratory equipment or an electronics background with experience in a different kind of industry? Are you enjoying working in the field with customers?
We are looking for a Field Service Technician for our Lab Instruments team Sartorius based in Cambridgeshire or Hertfordshire. In this role, you will be responsible for the installation and servicing, repairing, calibrating Lab weighing equipment, centrifuges and lab water systems on customer sites in the region whilst delivering excellent customer service. On occasions you will be working further afield at other customer sites.
The team consists of 12 professionals, and we are looking forward to shaping the future with you. This position is available full time.

• On a daily basis you will be responsible for providing service and customer support during field and in house visits
• You will manage all on site maintenance, test tasks for pipettes, diagnose errors or technical problems and determine reasonable solutions
• You will produce timely and detailed service reports, issue certificate of analysis for equipment in a timely manner
• Follow company’s procedures and policies as well as UKAS, ISO, GMP standards on customer sites
• You will work closely with technical team and share information across the organization
• Do you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer service
• Find out more about the product range you will be responsible for Laboratory Balances & Scales - Analytical & Precision | Sartorius