Field Service Technician at Magswitch Technology Europe GmbH

Longmont, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

80000.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electro-mechanical Troubleshooting, Equipment Installation, Commissioning, Preventive Maintenance, Technical Drawing Interpretation, Wiring Diagrams, Customer Training, PLC Familiarity, Industrial Controls, Ethernet/IP Systems, Lockout/Tagout, Field Service Management, Diagnostics, Calibration, Technical Documentation, Problem Solving

Industry

Automation Machinery Manufacturing

Description

FIELD SERVICE TECHNICIAN Location: Longmont, Colorado Reports To: Project Installation Manager Business Unit: Operations – Supporting the Heavy Lifting Systems (HLS) Travel requirement: 75% travel to customer sites, both domestic and international Position Summary The Field Service Technician supports the installation, commissioning, maintenance, and service of Magswitch Heavy Lifting Systems and industrial magnetic lifting solutions at customer sites globally. This role plays a critical part in delivering safe, reliable, and high-quality customer experience through professional on-site support, technical troubleshooting, equipment startup, and customer training. The Field Service Technician works closely with customers, operations, engineering, and project management teams to ensure that lifting systems are installed correctly, operate reliably, and meet customer expectations for safety, performance, and uptime. This position requires strong electro-mechanical aptitude, hands-on problem-solving skills, and the ability to work independently in industrial and manufacturing environments. This role also serves as a direct on-site representative for Magswitch, helping to build customer confidence through responsiveness, professionalism, clear communication, and issue ownership during installation and service activities. Primary Responsibilities * Support installation, commissioning, startup, and testing of heavy lifting and under-the-hook magnetic lifting systems at customer facilities * Perform troubleshooting, diagnostics, repair, and preventive maintenance on Magswitch lifting and automation equipment * Support customer site readiness reviews, installation sequencing, and startup activities in coordination with the Project Installation Manager * Assemble and prepare equipment at the Longmont facility prior to shipment and field installation * Provide professional on-site technical support while maintaining strong customer communication, responsiveness, and follow-through * Support rapid response to customer downtime events and prioritize issue resolution to minimize operational disruption * Conduct equipment inspections, calibration, functional testing, and performance verification * Deliver operator and maintenance training to customers to support safe and effective equipment operation * Maintain detailed service documentation, including field reports, commissioning reports, troubleshooting records, punch-list items, installation closeout documentation, and customer signoff records * Provide regular field status updates to project management and operations teams during active installations and service events * Follow all Magswitch and customer site safety requirements including lockout/tagout procedures, lifting safety practices, PPE requirements, and site-specific safety protocols * Escalate technical, operational, or project-related issues appropriately to engineering, operations, and project leadership teams * Support remote troubleshooting and customer support activities when on-site visits are not required. * Contribute field feedback and improvement opportunities to support product reliability, installation efficiency, serviceability, and continuous improvement initiatives Minimum Qualifications * Associate degree, technical certification, military technical training, or equivalent hands-on industrial experience preferred * Minimum of three years of experience in field service, industrial equipment installation, maintenance, manufacturing, automation, crane systems, or related technical environments * Strong electro-mechanical troubleshooting and problem-solving skills * Ability to read technical drawings, wiring diagrams, and mechanical assembly documentation * Strong customer service and communication skills with the ability to work directly with customer operations, maintenance, engineering, and safety teams * Comfortable working independently at customer sites and managing field priorities professionally * Experience working in industrial, manufacturing, fabrication, automation, or heavy equipment environments preferred * Familiarity with PLCs, sensors, industrial controls, or Ethernet/IP systems is a plus, but not required * Ability to travel extensively both domestically and internationally * Valid driver’s license and passport eligibility required Physical & Work Environment Requirements * Ability to work safely in industrial and manufacturing environments, including fabrication shops, warehouses, and customer production facilities * Ability to stand, walk, climb ladders, and work around industrial equipment for extended periods of time * Ability to lift and move equipment or components up to 50 pounds with or without accommodation * Ability to wear required PPE, including safety glasses, hard hats, gloves, hearing protection, and steel-toed footwear * Ability to work flexible hours as required to support customer installation and service schedules Preferred Characteristics * Calm and professional under pressure * Strong ownership mentality and follow-through * Safety-focused mindset * Mechanically curious and hands-on * Organized with strong documentation discipline * Comfortable representing Magswitch directly with customers on-site * Strong sense of urgency and accountability in resolving customer issues COMPANY OVERVIEW Magswitch is a global leader in magnetic lifting solutions. We design and manufacture advanced magnet technologies that help industrial and automation customers improve material‑handling safety and efficiency. Our products are widely used in automotive assembly and other automation heavy industries with manufacturing operations worldwide. Compensation and Benefits We offer a highly competitive compensation package designed to support your health, well-being, and financial security. Our comprehensive benefits include: * Medical, dental, and vision insurance * Retirement plan with 401(k) matching * Paid time off * Paid leave programs * Health Savings Account (HSA) * Flexible Spending Account (FSA) * Basic and Voluntary Life insurance * Short- and Long-term disability insurance * Employee Assistance Program (EAP) * Employee referral program * Tuition reimbursement In accordance with Colorado law, the salary range disclosed for this role represents a good-faith estimate of the base compensation. Actual compensation will be based on factors such as experience, skills, and qualifications. Magswitch is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic. We comply with all applicable federal, state, and local nondiscrimination laws in every location where we operate. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, compensation, benefits, training, and termination.

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Responsibilities

The technician supports the installation, commissioning, and maintenance of heavy lifting magnetic systems at global customer sites. This includes performing technical troubleshooting, conducting equipment startup, and providing operator training to ensure safety and performance.