ATS Company: ATS Corporation
Requisition ID: 13642
Location:Rolling Meadows, IL, US, 60008-3833
Date: Jul 5, 2025

QUALIFICATIONS:

• A high school or GED diploma and or TMA (Tooling & Manufacturing Association) or tool and die training.
• Three (3) to six (6) years of experience in a hands-on mechanical/electrical environment.
• Must be familiar with and be able to use hand tools, voltage/pressure meters, measuring gauges and devices.
• Must be able to work in a multi-disciplined manufacturing and engineering environment, often under pressure-filled conditions.
• Must have experience in dealing with customers to resolve problems.
• The ability to read electrical and mechanical drawings, reference manuals and assembly systems instruction guides is essential.
• Proficient with Microsoft Word and Excel.
• Must have the ability to gain knowledge to readily determine parts of an assembly.
• Requires excellent interpersonal and communication skills.

• Troubleshoot, repair and maintain mechanical and electrical equipment at the customer’s facility.
• Resolve service requirements over the phone if possible.
• Work with suppliers to resolve technical issues at customer sites.
• Travel to both domestic and international customer locations.
• Make recommendations to customers for items that require repair/replacement.
• Follow customer’s plant and safety regulations while at their facility.
• Complete and submit detailed service and expense reports in a timely manner.
• Make follow-up calls with the customer to verify problems have been resolved and coordinate future calls.
• Facilitate warranty/non-warranty claims with the customer.
• Responsible for keeping up with current ATS products and equipment.
• Be available for on call support on a rotational basis.
• Responsible for meeting or exceeding customer expectations in an efficient manner.
• Assist other department staff as defined by the Back-end (BE) Manager, Service.Take on temporary or permanent assignments as defined by the BE Manager, Service.