Field Service Technician - Merrillville IN at Applied Innovation

Merrillville, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mechanical Aptitude, Technical Aptitude, Troubleshooting, Problem-solving, Organization, Communication, Time Management, Planning, Customer Focus, Teamwork, Independent Work, Driving, Equipment Repair, Inventory Management, Safety Procedures

Industry

technology;Information and Internet

Description

Applied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This position is ideal for a hands-on problem solver who enjoys working with technology and delivering exceptional customer service. The Field Service Technician is responsible for servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care. Training will be provided for the right candidate; prior experience is helpful but not required. This role includes driving a company-provided vehicle to customer locations, with a gas card, required tools, and training provided by the company. This territory for this role will be Merrillville and surrounding areas. Duties and Responsibilities: Repair, maintain, and service a wide variety of office equipment, including multifunction devices Maintain an assigned service territory and provide a high level of responsiveness and service quality Diagnose and troubleshoot equipment issues efficiently and accurately Collaborate with fellow technicians and internal teams to ensure customer service needs are met Maintain accurate inventory of parts, tools, and service documentation Follow established service procedures and safety guidelines Operate a company vehicle in a safe, courteous, and professional manner Represent Applied Innovation positively in all customer interactions, serving as the face of the organization Perform other duties as assigned Minimum Qualifications: To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Strong mechanical and technical aptitude Proven troubleshooting and problem-solving skills Excellent organization, communication, and time management skills Ability to plan work effectively and manage multiple service calls Customer-focused mindset with a commitment to service excellence Ability to work independently and as part of a team Understanding and alignment with the organization’s core values Education/License/Experience Requirements: High School Diploma or equivalent education required Valid Driver’s License with a good driving record required Factory certifications (Canon, Ricoh, Kyocera, and/or Sharp) preferred but not required Knowledge of print drivers and basic network communication is helpful Prior field service or technical repair experience is a plus, but not required What We Offer: Competitive pay Paid holidays, PTO, plus 1 personal holiday Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage 401(k) plan with company match Opportunities for career growth and advancement within a growing, family-owned business

Responsibilities

The Field Service Technician is responsible for repairing, maintaining, and servicing a wide variety of office equipment, such as multifunction devices, at assigned customer locations. This includes diagnosing issues efficiently, maintaining territory responsiveness, and operating a company vehicle safely.