Field Service Technician - MI at InstroTek, Inc.

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mechanical Troubleshooting, Electrical Troubleshooting, Customer Service, Calibration, Diagnostic Tools, Microsoft Office, CRM Software, Reading Schematics, Technical Support, Equipment Installation

Industry

Civil Engineering

Description

Description Field Service Technician Full-Time | Travel-Based | Hands-On Technology Role Love working with cutting-edge equipment? Enjoy travel, problem-solving, and being the go-to expert? We will train. InstroTek is looking for a Field Service Technician to install, service, and support industry-leading testing equipment used in construction materials and quality assurance. This is a highly visible, customer-facing role for someone who enjoys working independently, solving technical challenges, and making a real impact in the field. Expect ~80% travel, exciting job sites, and continuous learning in a fast-growing company. What You’ll Do Install, calibrate, troubleshoot, and repair InstroTek testing instruments Perform on-site and remote service visits at customer facilities Train customers on proper equipment operation and maintenance Serve as the primary technical contact for assigned customers Document service activities, maintenance logs, and communications Maintain tools, test equipment, and spare parts inventory Follow all safety and environmental regulations in the field Collaborate with engineering and quality teams to resolve complex issues Share field feedback to support product improvements Take on additional responsibilities as needed Requirements What You Bring Skills & Abilities Strong mechanical and electrical troubleshooting skills Excellent customer service and communication skills Experience with laboratory or field testing equipment (construction materials testing preferred) Proficiency with diagnostic and calibration tools preferred Ability to work independently with minimal supervision Comfortable using Microsoft Office and CRM/service software Valid driver’s license and willingness to travel regionally Qualifications Associate degree or technical training in electronics, electrical, or mechanical engineering (or related field) Minimum 2 years of field service or technical support experience Ability to read schematics, technical manuals, and safety documentation is a plus Physical & Work Requirements Frequent travel (approx. 75%), including overnight stays Ability to lift and carry 50+ lbs regularly Standing, walking, bending, kneeling, and occasional climbing Comfortable working in materials labs with asphalt, concrete, and soil Exposure to outdoor conditions, dust, noise, and moving mechanical parts Good vision, including close, color, and depth perception Laboratory facilities contain minor, fully shielded radiation sources used strictly for materials testing All areas are monitored and controlled under strict safety protocols Exposure risk is minimal and well below occupational safety thresholds Why InstroTek? We don’t just offer a job — we offer a career path. Full Benefits Package Includes: Medical, Dental & Vision Insurance Life Insurance Short- & Long-Term Disability 401(k) Paid Maternity & Paternity Leave Generous Paid Time Off Plus continuous training, competitive compensation, and real growth opportunities in a rapidly expanding company. Equal Opportunity Employer InstroTek, Inc. is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

Install, calibrate, and repair industry-leading construction materials testing equipment at customer sites. Provide technical training to customers and collaborate with engineering teams to improve product quality.