Field Service Technician- Onsite at Cognizant - Thailand

, , -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

59500.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User Support, IT Helpdesk, Windows, macOS, iOS, Desktop Applications, ITSM Tools, Asset Management, Problem-Solving, Communication, Technical Diagnosis, Hardware Repair, Software Functionality, Documentation, Asset Inventories, Device Lifecycle Support

Industry

IT Services and IT Consulting

Description

Field Service Technician - Onsite Location: Boston, MA Experience: 2-4 years Requirement Proven experience in end user support or IT helpdesk roles. Strong knowledge of Windows, macOS, iOS, and standard desktop applications. Familiarity with ITSM tools and asset management systems. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Responsibilities Deployment of PC/Laptop and other end user devices manage tickets in the ITSM tool following appropriate procedural documentation Perform technical diagnosis and repair of defective hardware, including break-fix, support, and assistance for end user computing devices (desktops, laptops Windows based and Macs, mobile devices, tablets, desk phones, soft phones, and printers) Resolve problems associated with failure or maintenance of the end user computing devices. Diagnose and resolve software functionality for both the operating system and standard desktop applications on the supported platforms (Windows, MacOS, iOS etc.) Support maintenance of the site-specific documentation that captures the complexity of the site environment to facilitate efficiency of the support process. Maintain asset inventories following applicable procedural documentation using approved Merck tools. Provide support for all steps of the end user computing device lifecycle acquisition, receipt, deployment, maintenance, repair, and disposal. Salary and Other Compensation: Applications will be accepted until 09/29/25. The annual salary for this position is between $37,800- $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Field Service Technician will deploy PC/Laptop and other end user devices, manage tickets in the ITSM tool, and perform technical diagnosis and repair of defective hardware. They will also resolve problems associated with end user computing devices and maintain site-specific documentation.