Field Service Technician (Part-Time) at Exodigo

Monroe Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

46.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service, Quality Control, Equipment Field Tests, Logistics Coordination, Technical Liaison, NetSuite, RMA Management, Firmware Updates, Electronic Rework, Mechanical Rework, SOP Creation, ESD Safety, GPR/EM/Sensor Systems, Multimeter Use, Oscilloscope Use, Travel

Industry

Professional Services

Description

Exodigo is the new gold standard for subsurface intelligence. Our revolutionary solutions combine multi-sensing technology, high-precision GPS, and advanced machine learning to deliver the most accurate underground maps in the world. With Exodigo, infrastructure owners can build smarter, faster, and more confidently — delivering capital projects on time, on budget, and without surprises. Headquartered in Palo Alto and Tel Aviv, our team brings unparalleled experience in AI and signal processing from elite Israeli intelligence units and is backed by top industry partners. With more than $200M raised to date, including a 96M Series B in July 2025, we are experiencing skyrocketing growth and redefining how the world builds. Job description We are seeking a Part-Time Field Service Technician, to join our Global Supply Chain department. You will travel across the U.S. to Exodigo's warehouse and 3PL sites to perform equipment field tests and quality control for kits. This position will be supporting the Field Service Technician 20 hours/week and help bridge the U.S. Logistics and the R&D/Supply Chain teams in Israel regarding technical issues —verifying kits to a serial-number level, documenting results in NetSuite in real time, coordinating shipments, driving clear escalations, and, when required, performing light manufacturing and local repairs under Supply Chain guidance. The role also includes field acceptance testing and lab-based troubleshooting/repairs to keep deployments on schedule. Key Responsibilities Warehouse-to-Warehouse Field QC Visit company and 3PL warehouses on a defined weekly plan; run incoming, pre-deployment, and post-return checks; commission/decommission kits; confirm “field-ready” status. Pre-Deployment Quality Inspections Inspect technological products/kits prior to shipment per Exodigo standards and approved procedures. Field Tests / Acceptance Execute field tests to validate performance and reliability; capture logs, photos, and replicable steps; publish findings. U.S. Repair Lab Support Diagnose issues and perform light electronic/mechanical rework, module/board swaps, calibrations, and ATP per BOM/WI; verify fixes and return units to stock.• Technical Liaison Serve as the primary technical point of contact with R&D and Supply Chain (Israel); clarify specs/requirements/timelines and manage escalations through resolution. RMA / Vendor & 3PL Repairs Collect defective units, classify failure modes, arrange temporary replacements, and shepherd repairs with approved vendors/3PL through return-to-stock, including post-repair verification. Software/Firmware Currency Track required versions, install/configure updates, and confirm correct operation prior to release. ERP/WMS Accuracy (NetSuite) Update serial-level status, inventory movements, and QC results in real time; partner with the ERP team to streamline workflows, forms, and traceability fields. Documentation & Training Create/maintain SOPs, checklists, quick guides, and integration notes using Exodigo templates; coach warehouse staff on handling, ESD, and basic diagnostics. Safety & Compliance Follow ESD, lithium-battery, and warehouse safety practices; maintain audit-ready sites. Light Manufacturing & Local Repairs (as needed) under Supply Chain guidance Perform small-batch builds and rework for kits (e.g., cable/crimp/termination, labeling, minor mechanical assembly, module swaps), calibrations, and acceptance tests; implement ECO/ECR on affected units; manage materials/consumables/tooling; record as-built and component traceability in NetSuite. Requirements Experience in technical field service, hardware QC/commissioning, or warehouse-based testing across multiple sites; exposure to 3PL is a plus. Background with GPR/EM/sensor systems is an advantage. Strong hands-on diagnostics and basic rework skills: multimeter/oscilloscope use, connector/cable testing, firmware flashing, and actionable defect reporting (logs, photos, steps to reproduce). Comfortable executing light manufacturing/repair to documented standards (BOM/WI/SOP); familiarity with NCR/RMA, ISO-style documentation, and IPC workmanship (e.g., IPC-A-610/620) is a plus. Working knowledge of ERP/WMS processes; NetSuite experience strongly preferred; familiarity with Jira/Confluence is helpful. Excellent written and verbal communication; effective collaboration across time zones with Israel. Ability to travel frequently (domestic ~60%) and occasionally internationally, and to work safely in warehouse environments. Ability to safely lift and handle typical field-kit components (up to ~50 lb). Work Style & Schedule On-site role with frequent domestic travel to designated warehouses and 3PL sites across the U.S., plus occasional international trips to support inspections/deployments. Occasional early/late calls to collaborate with R&D and Supply Chain teams in Israel. Hourly Rate: $36-46/hr Part-Time: 15-20 hours per week Exodigo encourages applications from qualified candidates of all backgrounds. We are an equal opportunity employer and consider all applicants without regard to characteristics protected under applicable federal, state, or local law, including race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or veteran status. Learn more Exodigo encourages applications from qualified candidates of all backgrounds. We are an equal opportunity employer and consider all applicants without regard to characteristics protected under applicable federal, state, or local law, including race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or veteran status. Our mission is to power the next era of underground exploration – saving time, money, lives, and the planet. We are focused, intentional, confident, and hard working. We solve big problems, but we are approachable, open-minded, and love hard questions. You can learn more about us on our website or check out this short video. Apply on our careers page, via Linkedin or send your resume to taylor.pomerantz@exodigo.ai

Responsibilities

The technician will travel across the U.S. to perform equipment field tests, quality control for kits, and serve as a technical liaison between U.S. logistics and Israeli R&D/Supply Chain teams. Key duties include verifying kits, documenting results in NetSuite, coordinating shipments, managing escalations, and performing light manufacturing or local repairs as needed.