QUALIFICATIONS

• Associates Degree in Electronics, Technical School Degree as Electronics Technician, or equivalent Technical Training.
• 3+ years of experience in a technical customer service position.
• Current valid driver’s license with a clean driving record.
• Excellent customer service skills.
• Ability to work well both independently and in a team environment.
• Good problem-solving skills, and the ability to troubleshoot problems and think on your feet.
• Moderate computer skills, capable of excellent documentation and tracking data.
• Maintain a safe and clean environment at all times.
• Ability to lift up to 70 lbs. with assistance.
• Flexible schedule: ability to work nights, weekends, and holidays as necessary.
  About Precor
  Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers, trainers, business owners, and operators alike we take pride in offering world-class fitness solutions across over 13,000 facilities and 100+ countries. We sweat every detail to bring best-in-class product solutions into commercial facilities, meeting exercisers wherever they are: at work, at school, in the gym, or on the road

ABOUT THE ROLE

Precor is looking for a Field Service Technician to service our customer accounts, the ideal candidate must be able to drive long distances to each service stop throughout the day and perform physical activity for their full shift. Hours vary but typically begin between 7AM-9AM and end before 9PM, Monday through Friday.

RESPONSIBILITIES

• Responsible for the configuration, quality, and accuracy of Precor and Peloton products.
• Independently isolate and resolve issues raised by Precor customers.
• Troubleshoot Peloton and Precor product issues and effectively complete repairs.
• Understanding of spare parts and routine product repairs.
• Ensure specified processes, procedures, and reporting methods are followed.
• Perform preventive maintenance checks and adjustments.
• Perform product repairs and maintenance at fitness facilities and in-home.
• Provide outstanding customer service in educating customers on product repair, maintenance and usage.
• Serve as Precor product expert and brand ambassador.
• Ensure hardware, software and network of the product is functioning properly after each service.
• Properly record and replenish the inventory and spare parts in the service vehicle.
• Maintain company supplied vehicle in good working order.