Field Service Technician at Quest International

Union City, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

35.0

Posted On

21 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

A/V Installation, Electro-mechanical Repair, Troubleshooting, Preventive Maintenance, Digital Multimeter, Signal-flow Analysis, Windows 10/11, Networking Configuration, Customer Service, Technical Documentation, Field Service Management, Cable Testing, Hardware Diagnostics, Remote Desktop Tools, Equipment Calibration, Medical Device Service

Industry

Repair and Maintenance

Description

FIELD SERVICE TECHNICIAN – DALLAS / REGIONAL TRAVEL Location: Dallas, TX | Field-Based Job Type: Full-Time, Direct Hire Pay: $24.00–$35.00 per hour Overtime: Overtime eligible Travel: Extensive travel, generally exceeding 80%, including overnight travel Required Test: Human Performance Test ABOUT QUEST INTERNATIONAL Quest International provides field service, technical support, preventive maintenance, equipment repair, and lifecycle services for medical-device manufacturers and other technical-equipment organizations. As a Field Service Technician, you will represent Quest at hospitals, medical facilities, and other customer locations. You will install, maintain, troubleshoot, and repair professional A/V and electro-mechanical equipment while providing dependable customer support and accurate technical documentation. WHAT YOU’LL DO * Travel extensively to customer sites for scheduled and unscheduled service assignments. * Install, configure, inspect, maintain, troubleshoot, and repair professional A/V and electro-mechanical equipment. * Perform preventive maintenance and corrective repairs using approved service procedures and diagnostic equipment. * Diagnose equipment failures to the field-replaceable unit, module, board, cable, connector, power-supply, sensor, motor, or assembly level. * Troubleshoot Coax, HDMI, USB, Cat5/Cat6, wiring, connectors, power, network communication, and signal-flow problems. * Support equipment such as monitors, displays, speakers, amplifiers, audio consoles, DSPs, video matrix switchers, control systems, PC interfaces, DVRs, and CCTV systems. * Verify equipment operation after repairs and escalate unresolved technical issues appropriately. * Complete accurate service reports, work orders, parts records, test results, photographs, checklists, customer updates, and final-resolution notes. * Manage travel schedules, flights, hotels, rental vehicles, expenses, service priorities, and changing customer requirements. * Communicate professionally with customers, technical support, service leadership, and other technicians. * Follow hospital and customer-site safety, access, conduct, privacy, and documentation requirements. * Work independently while maintaining dependable attendance, communication, and follow-through. WHAT YOU’LL BRING * High school diploma or equivalent. * At least three years of professional hands-on experience in A/V field service, electro-mechanical repair, medical equipment service, industrial equipment service, BMET, military electronics, avionics, robotics, mechatronics, or a closely related technical field. * Experience performing installation, preventive maintenance, troubleshooting, corrective maintenance, and equipment repair. * Experience independently diagnosing failures and completing FRU-, module-, board-, component-, or equipment-level repairs. * Professional experience using a digital multimeter. * Experience using additional diagnostic equipment such as a vacuum or pressure meter, frequency counter, oscilloscope, bench power supply, cable tester, signal tester, or electronic diagnostic tester. * Strong cable and signal-flow knowledge involving Coax, HDMI, USB, Cat5/Cat6, connectors, wiring, and related media. * Experience supporting professional A/V, control-system, medical, industrial, or comparable technical equipment. * Strong customer-service, communication, and service-documentation skills. * Ability to work independently with limited supervision. * Ability to travel extensively, including overnight stays, early departures, late returns, overtime, and changing customer schedules. * Valid driver’s license. * Reliable transportation and eligibility to rent and operate vehicles for field assignments. * Ability to meet applicable work-related vehicle and insurance requirements. * Ability to perform the essential field-service functions, with or without reasonable accommodation, including lifting up to 50 pounds and performing work that may involve standing, bending, crawling, climbing, and using tools. * Compensation expectations within the approved $24.00–$35.00 hourly range. * Willingness to complete the required Human Performance Test. REQUIRED WINDOWS AND NETWORKING SKILLS You must be comfortable using Windows-based systems during equipment installation, configuration, troubleshooting, and documentation. Required skills include: * Windows 10 and Windows 11 navigation * File and folder management * Task Manager * Event Viewer and system logs * Command Prompt or PowerShell * ping, ipconfig, and tracert * Static IP versus DHCP configuration * Basic IP address, subnet, gateway, DNS, and network-adapter settings * Public, Private, and Domain network profiles * Remote Desktop or another approved remote-support tool * Managing service reports, photographs, manuals, diagnostic files, and customer documentation PREFERRED EXPERIENCE * Professional A/V installation, integration, configuration, or repair * Medical-device, hospital, clinical, biomedical, or controlled-environment experience * CCTV, low-voltage, structured cabling, POS, kiosk, smart-hands, or remote-eyes support * Industrial equipment, robotics, avionics, military electronics, or mechatronics * BMET, electronics, electrical, or technical-school training * CompTIA A+ or comparable technical coursework * Control systems, DSPs, video matrix switchers, audio consoles, amplifiers, and PC-connected A/V systems * Work-order, proof-of-work, field-service, or asset-management systems * Microsoft Word and Excel * Experience independently managing frequent travel, lodging, rental vehicles, expenses, and changing field schedules * Stable professional field-service history * Supervisor-reference readiness * Long-term interest in hands-on field-service work TRAVEL AND WORKING CONDITIONS This is a travel-intensive field position based in the Dallas market. You should expect: * Travel generally exceeding 80% * Frequent overnight stays * Local and regional driving * Airline travel when required * Rental vehicles * Early-morning departures * Late-night returns * Overtime * On-call or customer-driven service windows * Work in hospitals, medical facilities, controlled environments, and other customer locations This is not a remote IT-support or help-desk position. The role requires hands-on equipment installation, troubleshooting, repair, customer interaction, and field documentation. PAY AND BENEFITS * Hourly Pay: $24.00–$35.00 * Estimated Base Compensation: $49,920–$72,800 annually before overtime * Overtime: Eligible based on business needs, travel, urgent service calls, customer access, equipment downtime, escalations, and applicable wage-and-hour requirements * Employment Type: Full-Time, Direct Hire Quest benefit programs may include: * Medical insurance * Dental insurance * Vision insurance * 401(k) * Life insurance * Supplemental insurance options Benefit eligibility and effective dates are subject to applicable plan terms. HIRING PROCESS Qualified applicants may be asked to complete: * Resume and employment-application review * Recruiter phone or virtual interview * Hiring-manager and technical review * Travel, schedule, compensation, transportation, and field-service readiness confirmation * Windows and technical-skills validation * Human Performance Test * Supervisor reference checks before an offer * Background check and other required pre-employment steps Reference checks must be completed before an employment offer is issued. EQUAL EMPLOYMENT OPPORTUNITY Quest International is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, experience, demonstrated ability, business requirements, and the ability to perform the essential functions of the position. Qualified applicants with criminal histories will be considered in accordance with applicable federal, state, and local laws. This version keeps the approved technical, travel, experience, pay, direct-hire, testing, and field-service requirements while removing all customer-identifying language from the candidate-facing posting.

Responsibilities

Install, maintain, and repair professional A/V and electro-mechanical equipment at hospitals and medical facilities. Manage extensive regional travel and provide detailed technical documentation and customer support.