Field Service Technician at Raymond West

East Syracuse, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

35.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Electro-Mechanical, Customer Service, Problem Analysis, Professional Demeanor, Inventory Management, Communication, Mechanical Experience, Electrical Experience, Hydraulic Experience

Industry

Industrial Automation

Description

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity. Pengate Handling Systems is looking for a Field Service Technician to join our service team! Our Field Technicians are a big reason why we have such an outstanding reputation in the material handling industry. That’s why we put so much into the hiring, training and continued development of our technicians in the field. Whether you’re an experienced mechanic or simply interested in changing career paths, we can help you to reach the next level. Benefits Of Working For Pengate Handling Systems * Generous PTO and 10 company holidays * Defined career progression * Boot and tool reimbursement * Company vehicle that goes home with you * Medical/dental/vision insurance * 401(k) w/ match * Paid training * Tuition reimbursement What You'll Do * To troubleshoot electro-mechanical problems, installations, and perform unscheduled repairs and scheduled maintenance on equipment based on customer demand and need. To provide complete customer satisfaction in a polite and professional manner while working in a Team environment. * Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct the situation to customer. * Exhibits a professional demeanor, promotes goodwill between the company and customers by providing a superior level of customer service. * Performs necessary repairs to correct analyzed situations in a professional and productive manner. * Maintains parts and supplies inventory in service van and maintain van service * Perform other duties as assigned What You’ll Need * Need to maintain a valid driver license * Preferred one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education. * Ability to communicate effectively with customers, management and co-workers. * Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer need. Travel Requirements * This position will be based in the field and require daily travel within assigned territories. * Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses. Compensation Package Hourly Rate: $20.00 - $35.00 per hour. Compensation is based on the selected candidate’s qualifications. Physical Requirements * Ability to lift/move up to 70 pounds * Ability to stand and walk for 10 hours * Must be able to talk, hear, and speak with good articulation and voice control * Specific vision abilities required by this job include close vision, and ability to adjust focus Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com [recruiting@pengate.com]

Responsibilities

The Field Service Technician will troubleshoot electro-mechanical problems, perform repairs, and ensure customer satisfaction. They will also maintain inventory in their service van and provide professional service to customers.