ABOUT ROUTEWARE, INC.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

• Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers’ outcomes, our fellow team members’ well-being, and the long-term sustainability of our environment.
• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

QUALIFICATIONS

• Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles is preferred.
• Solid track record of high-quality electronics installations.
• A high degree of personal motivation, initiative, and flexibility.
• Experience with troubleshooting computer hardware and software.
• Proven ability to work well with a team.
• Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.

THIS ROLE REQUIRES TRAVEL UP TO 70% OF THE TIME.

The individual in this role will be exceptionally motivated, energetic, customer-focused, and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general, as well as some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills.

RESPONSIBILITIES & DUTIES

• Installation of computer and hardware components on large commercial trucks.
• Troubleshoot and resolve installation issues in a timely and professional manner.
• Provide technical assistance to the Technical Support Team.
• Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
• Process return material authorizations (RMAs).
• Efficient administration of work, both internally and externally (paperwork and record keeping).
• Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
• Other Duties as Assigned.