FIELD SERVICE TECHNICIAN - SACRAMENTO

Functional area: Service
Country: United States
City: Sacramento
Company name: BeaconMedaes LLC
Date of posting: Aug 28, 2025

YOUR ROLE

Are you a mechanically inclined person who enjoys working with your hands? BeaconMedaes is seeking a qualified medical gas Field Service Technician for the Sacramento, California area. This is an ideal opportunity for a highly motivated and energetic individual to become part of our team. In this role you are expected to perform routine maintenance and repairs on medical gas equipment at customer facilities, including the completion of relevant paperwork and reports. Your mission is to generate and maintain critical relationships with existing customers, promoting the BeaconMedaes standard of excellence - keeping us First in Mind, First in Choice.

PRIMARY RESPONSIBILITIES ARE THE FOLLOWING

Preventative Maintenance and Repairs (85%) – Perform routine, preventative maintenance and repairs on Medical Gas Products. Preventative maintenance should be conducted in accordance with manufacturer’s recommendations (with regards to schedule and scope). Perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment. Test and document the proper operating parameters prior to and following preventative maintenance and repairs. Provide walk-through evaluations and basic system assessments.

• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations
• Develop rapport with customers through effective communication, interpersonal skills and professionalism
• Serve as an ambassador for the company
• Train and assist other Service Technicians as requested
• Provide technical support to other departments and personnel as required
• Always promote and practice proper safety procedures and correct use of personal protective equipment (PPE)
• Maintain a professional image at all times through appearance and personal actions
• Maintain positive company brand through appropriate attention to the appearance of the company vehicle
• Maintain the service vehicle per manufacturer’s recommendations
• Properly store and manage inventory levels of accuracy, to provide quick customer repairs (one visit)

Recordkeeping and Documentation (10%) – Complete Job Reports daily, Time Sheets weekly, Expense Reports turned in at least monthly and other job-related paperwork as required.
Warranty Part Returns (5%) – Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within two weeks.
Perform assigned duties in accordance with BeaconMedaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done. Perform additional assignments as required.