Field Service Technician at Salvagnini America, Inc.

Winnipeg, Manitoba, Canada -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Support, Spare Parts Management, Workflow Management, Mechanical Devices, Electrical Devices, PLC Troubleshooting, Servo Motors, PC Communications, Interpersonal Communication, Organizational Skills, Troubleshooting, Digital Multi-meters, Electrical Schematics, Mechanical Aptitude, Algebra

Industry

Machinery Manufacturing

Description

Job Title Service Coordinator Department Customer Care Reports To Neil Crawshaw, General Manager FLSA Exempt Location Winnipeg MB Canada Summary The Service Coordinator provides a strategic job at Salvagnini Canada. Under the general direction of the General Manager, the Service Coordinator will provide technical support to customers and technicians on state-of-the-art products from stand-alone machines to highly flexible automated systems at our various customer facilities. Essential Duties and Responsibilities * Experienced in the multiple generations of specific machine types and related automation. * Travel to customer sites for support up to 50% of the time * Emergency spare parts support for shipping, receiving, and return items * Responsible for supporting both customers and FST via phone/online/email. * Makes reasonable effort identify and supply spare part codes when working with customers and technicians. * Contact Europe directly for support after discussing the situation with Supervisor or Manager. * Can approve warranty parts. * Responsible for customer intervention workflow and follow up. * Request creation, quotation, schedule, tools shipment * Customer follow-up post intervention * Provides feedback to GM about phone support and FST abilities, performance, and issues. Qualifications TECHNICAL EXPERTISE: * Mechanical devices - such as conveyors, pulleys, gears, hydraulic or pneumatic valves and actuators, etc. * Electrical devices - such as PLC’s, Communication Systems, Servo Motors and Controllers. * PC communications - serial and parallel communication, Ethernet, static/dynamic addressing. Education and/or Experience * A 2-year degree in mechanical or electrical technology/or equivalent work experience in the field. Military experience or practical work experience in a similar field will be considered. * An excellent listener and can also be assertive, persistent, and persuasive. * Strong interpersonal and written/verbal communication skills. * Ability to thrive in a high-energy and fast-paced work environment. * Adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on. * Strong organizational skills and follow through. * Fluent in PC use as a development and communications tool. MS Office/Excel/Word skills required. * Advanced knowledge in the following: * Mechanical devices: conveyors, pulleys, gears, hydraulic or pneumatic valves and actuators, etc. * Electrical devices: Servo Motors, Controllers, relays, breakers, troubleshooting * PC Communications: Serial and parallel communication, Ethernet, static/dynamic addressing. * Other duties may be assigned. Travel Frequent US and occasional international travel will be required, up to 75%, including occasional weekends. You must possess or be able to obtain a valid passport. The individual must possess a valid driver's license, pass a motor vehicle record check and have the unrestricted ability to obtain rental vehicles. Mathematical Skills Strong mathematical skills, including Algebra and Trigonometry. Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. PC Fluent in PC use as a development and communications tool. Fluent in Windows, Excel, and Word. Cognitive The ability to recognize and evaluate technical issues and limitations is required. The ability to define and manage expectations is critical. The ability to make sound decisions and actions is required. Electrical Competency with Digital Multi-meters. The ability to read and understand electrical schematics is required. Mechanical Sound mechanical aptitude is a must. The ability to use common hand tools and read mechanical drawings is required. Reasoning Ability Ability to apply common sense understanding to carry out detailed and involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. The ability to recognize and evaluate technical issues and limitations is required. The ability to define and manage expectations is critical. The ability to make sound decisions and actions is required. Physical Requirements Candidate must have the ability to lift 75 lbs. without restrictions. Walking distances, transporting tools through the Customer's location is required. Climbing steps and ladders, working in areas offering tight access is frequently required. Direct Reports This job has no supervisory responsibilities.

Responsibilities

The Service Coordinator provides technical support to customers and technicians for state-of-the-art products, ranging from stand-alone machines to automated systems, while managing spare parts logistics and customer intervention workflows. This role involves direct contact with customers and field technicians via phone, online, and email, requiring direct contact with Europe for advanced support when necessary.