Field Service Technician at Sweetgreen

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

95000.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Field Experience, Troubleshooting, Mechanical Assembly, Electrical Proficiency, Plumbing Proficiency, Digital Tools Proficiency, Communication Skills, Attention to Detail, Hand Tools Familiarity, Power Tools Familiarity, Volt/Ohm Meter Familiarity, Planning Skills, Training Skills, Documentation Skills, Customer Relationship Building, Problem-Solving

Industry

Food and Beverage Services

Description

Sweetgreen is on a mission to build healthier communities by connecting people to real food. Here at sweetgreen’s Automation Team we’re working to integrate our meal assembly automation - the Infinite Kitchen (IK) - into new and existing restaurants. Our goals are to improve the daily routines for our restaurant staff, optimize their workflows, and enable an outstanding customer experience. As sweetgreen expands its footprint of automated kitchens, we are looking for a Field Technician I - Automation Maintenance to maintain our automation equipment across the country and train new technicians. This is an ideal role for someone with technical field experience, excited to work on cutting-edge restaurant technology while supported by a great company culture and team. This is a full-time hourly role based in Northern California, with an average of 50 guaranteed hours per week (10 hours of overtime paid at 1.5X), and up to 60% travel within the West Coast Region. The first 4-6 weeks of onboarding are based in Boston, with quarterly trips to Boston thereafter. Travel expenses and travel time are fully compensated. Excellent benefits including health insurance (with dental and vision), mileage reimbursement, and 401 (k) plan! When on site, hours vary but will likely be early mornings on weekdays, with limited emergency service visits on weekends. All applicants must be available and eligible for different forms of travel within the United States (plane, train, bus, taxi/rideshare apps). A valid driver’s license and a car suitable for work travel are also required. What you will do: Follow our standard operating procedures (SOP’s) to perform preventative maintenance and field repairs on our Infinite Kitchens in the field. Implement prescribed hardware upgrades to existing IK’s. Work remotely with senior technicians, HW, and SW engineers on unique technical issues if/when they arise. Create, update and maintain field repair reports/work tickets with relevant details (photos, videos etc) Look at your upcoming schedule and autonomously plan your work at various locations within a given week. Build positive relationships with the head coaches and team members at the stores within your region. Have a sense of ownership for the performance and experience that the IK’s in your region are providing. Provide hands on training and oversight to head coaches on common cleaning procedures and any changes that are made to our store team member SOP’s. Provide feedback to automation team engineers based on learnings and/or discoveries made in the field. Perform other tasks when not traveling, including: Updating documentation and field maintenance reports Assist with creating and updating maintenance SOPs and training materials Receiving and shipping parts Who you are: 2 or more years of related work experience, such as: Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, IT, HVAC, etc. Flexible to travel and work around restaurant operating hours, including dealing with unexpected issues. On rare occasions, outside work hours Familiar with troubleshooting of complex systems (mechanical, pneumatic, plumbing, electrical, etc) Highly proficient at working with your hands on mechanical assemblies Some level of electrical and plumbing proficiency Proficient in digital tools such as Google Docs and Sheets, able to learn new software tools quickly, such as Jira for work orders or task management Excellent communication, both in person and via telephone High level of attention to detail. Especially relating to the creation and maintenance of documentation. Excited about being part of a new and fast-growing industry! Available to travel within the West Coast region up to 60% Familiarity with hand tools, power tools, Volt/Ohm Meter, etc Capable of climbing, bending, and stooping for extended periods of time. Ability to lift up to 50 lbs. Capable of communicating clearly in English. What you'll get: Highly competitive pay + bonus plan Three different medical plans to suit your and your family's needs Dental and Vision insurance Flexible PTO plan 401k program Employee HSA and FSA Complimentary greens An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food To live the sweetlife and celebrate your passion + purpose A collaborative team of people who live our core values and have your back A clear career path with opportunities for development, both personally and professionally Free sweetgreen swag Come join the sweetlife! About sweetgreen sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means. sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here. Salary range for this role: Starting salary range based on experience $83,000—$95,000 USD Sweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law. California residents: Review our applicant privacy notice HERE. sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

Responsibilities

The Field Service Technician will perform preventative maintenance and field repairs on automation equipment, while also training new technicians. They will work closely with senior technicians and engineers to resolve technical issues and maintain documentation.