JOB SUMMARY:

The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.

REQUIREMENTS:

• Trade school diploma or college diploma an asset
• Experience not required.
• Ability to comprehend and communicate detailed instructions in English orally and in writing.
• Ability to multi-task and establish priorities.
• Knowledge and ability to work on 110v up to and including 220v system and equipment.
• Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.
• Possess a valid driver’s license.
• Able to create alternative solutions to problems.
• Able to work well under pressure.
• Strong attention to detail.
• Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
• Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
• Must be able to independently apply TFI’s processes, procedures and uphold rigorous standards without constant management;
• Any second language an asset.

• Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills;
• Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner;
• Responding quickly and efficiently to service calls/PMs/Installs;
• Assessing and completing repairs quickly, efficiently, and accurately;
• Effectively handling service requests and work orders using TFI’s mobile service (tablet) system;
• Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van;
• Training with other technicians on preventative maintenance and service procedures;
• Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements;
• Selling additional services and products by recognizing opportunities to up-sell;
• Responding to on-call service emergencies on select evenings and weekends;
• Some overnight travel required (company credit card, gas card and per diem provided);
• Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position;