Field Service Technician at Tomra

Doullens, Hauts-de-France, France -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

41000.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electronics, Electrotechnical, Automation, Industrial Maintenance, Customer Service, Problem-Solving, Training, Field Service, IT, Networking, PC Configuration, Maintenance, Repair, Installation, Diagnostics, Collaboration

Industry

Automation Machinery Manufacturing

Description

Company Description TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. Join the resource revolution! Job Description Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in France. Reporting directly to our French Team Leader, you'll be an integral part of our field service team. Based ideally in the North of France between Paris and Lille, you'll be responsible for promptly responding to equipment and customer issues both on-site and remotely. Your expertise will be crucial in delivering detailed field reports following each installation or technical intervention, while also conducting training sessions for our customers' maintenance and service staff. This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. With approximately 80% domestic travel across north of France. Role and Responsibilities: Efficiently deliver field service work to meet cost and time objectives. Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations. Diagnose and resolve equipment issues, conducting necessary repairs. Collaborate with internal departments to enhance customer support processes. Conduct installations and adjustments to TOMRA Food equipment as required. Provide comprehensive training to customers on the operations and maintenance of our systems. Maintain accurate and detailed field reports to guide administrative follow-up procedures. Qualifications About You: Technical training to BAC+2 level in Electronics, Electrotechnical, Automation, Industrial Maintenance, or related field. Fluent in French and able to understand spoken and written English (min. B2) is mandatory for this role. Other languages are a plus. Proven experience in on-site preventive and corrective maintenance, supporting industrial customers. Willingness to travel up to 80% of the time, primarily within France, with occasional international travel or flexible working hours. Good understanding of IT, networking, and PC configuration. A valid driver's license. Ability to establish and maintain effective relationships with customers, colleagues, and management. Additional Information What we offer: Up to 10% Annual Bonus – Performance-based STI tied to your success & company goals Fully Flexible Hybrid Work – Home-based contract with modern work-life balance 100% Company-Paid Family Health Insurance – Comprehensive coverage for you + your whole family Extra Security – Prévoyance plan (salary protection + life coverage) Premium Equipment – Latest laptop, mobile phone, PPE & professional workwear Company Car + Fuel/Charging Card – Modern vehicle for work & private use All Travel Covered – Expenses + full travel insurance paid by TOMRA Great Time Off – 25 vacation days + additional RTT days Long-Term Rewards – Jubilee recognition every 5 years Share Purchase Opportunity – Buy TOMRA shares on attractive terms Continuous Learning – Tailored training & development via TOMRA Learn Team Fun – Regular social activities & events with great colleagues Compensation: EUR35000 - EUR41000 - yearly

Responsibilities

The Field Service Technician will ensure the seamless operation of food sorting systems, providing customer service through commissioning, maintenance, and training. They will also diagnose equipment issues and deliver detailed field reports.