Field Service Technician at Veolia Environnement SA

Woodridge, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

80000.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Aptitude, Troubleshooting, Customer Service, Problem Solving, Analytical Skills, Diagnostic Tools, Technical Manuals, Communication Skills, Field Service Experience, Preventive Maintenance, Installation, Configuration, Training, Documentation, Safety Protocols, Warranty Claims

Industry

Environmental Services

Description

Company Description Elga Labwater, a division of Veolia Water Tech. is the industry leader in providing water purification systems and services to laboratories. Veolia Water Tech. provides water services through public-private partnerships and industrial outsourcing agreements and is composed of the top water professionals in every corner of the globe. Our parent company, Veolia, is the world leader in ecological transformation. Job Description Job Summary: As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician/Technical Support Specialist is a dual role responsible for providing on-site technical service and support as well as remote technical assistance. This position requires excellent technical skills, field service experience, and the flexibility to travel to customer sites as needed. To provide appropriate service coverage in the region, the ideal candidate will be based within commuting distance of our Woodridge IL office but also be within travel distance of Central and Southern IL. Key Responsibilities: Field Service Duties: Install, configure, and test systems at customer locations according to specifications and procedures Perform scheduled preventive maintenance on existing equipment and systems Diagnose and troubleshoot equipment and system issues on-site Repair or replace faulty components and parts as needed Provide training and guidance to customers on the proper operation and maintenance of equipment Maintain accurate service records and documentation Respond promptly to service calls and customer requests Follow all safety protocols and procedures when working on-site Technical Support Duties: Provide remote technical support via phone and email to both internal and external customers Troubleshoot system issues Walk customers through problem-solving steps and solutions Create knowledge base articles to document solutions to common issues Handling of customer warranty claims Escalate issues to management when needed Maintain up-to-date knowledge of products, services, and technical developments This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background, outstanding customer service skills, and the flexibility to work both on-site and remotely as needed. Qualifications Qualifications: High school diploma or equivalent; technical or vocational training is preferred Minimum of 2 years of experience as a Field Service Technician or in a related role Strong technical aptitude and ability to troubleshoot and repair equipment Excellent problem-solving and analytical skills Proficient in using diagnostic tools and equipment Ability to read and interpret technical manuals, schematics, and diagrams Strong communication and customer service skills Willingness to travel to customer sites as required Valid driver's license and clean driving record Additional Preferred Qualifications: Associate's degree or certification in a relevant technical field Prior experience with ELGA Labwater product lines Salesforce CRM experience Additional Information We offer a competitive salary package and benefits, along with opportunities for growth and advancement within our organisation. If you are a dedicated professional with a passion for delivering outstanding field service, we encourage you to apply for this rewarding opportunity We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. (Salary Range $70,000 - $80,000 a year) +incentives As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Responsibilities

The Field Service Technician is responsible for providing on-site technical service and support, as well as remote technical assistance. Key duties include installing systems, performing maintenance, troubleshooting issues, and providing customer training.