FIELD SERVICE TECHNICIAN – WASHINGTON, D.C. AREA at Quest International

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

29.0

Posted On

21 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electro-mechanical Repair, Preventive Maintenance, Troubleshooting, Digital Multimeter, Windows 10/11, Networking Configuration, Technical Documentation, Customer Support, Field Service, Circuit Board Replacement, Diagnostic Equipment, Command Prompt, PowerShell, IP Configuration, Remote Desktop, Equipment Installation

Industry

Repair and Maintenance

Description

FIELD SERVICE TECHNICIAN – WASHINGTON, D.C. AREA Location: Washington, D.C. Metro Area | Field-Based Job Type: Full-Time, Direct Hire Pay: $24.00–$29.00 per hour Estimated Base Compensation: $49,920–$60,320 annually before overtime Overtime: Overtime eligible Travel: Up to 80%, including overnight travel Required Test: Human Performance Test ABOUT QUEST INTERNATIONAL Quest International provides field service, technical support, preventive maintenance, equipment repair, and lifecycle services for medical-device manufacturers and other technical-equipment organizations. As a Field Service Technician, you will represent Quest at hospitals, laboratories, medical facilities, industrial environments, and other customer locations. You will install, maintain, troubleshoot, and repair electro-mechanical equipment while providing dependable customer support and accurate service documentation. WHAT YOU’LL DO * Travel to customer locations to install, inspect, maintain, troubleshoot, and repair equipment. * Perform preventive maintenance and corrective repairs on medical, diagnostic, laboratory, industrial, OEM, and electro-mechanical equipment. * Diagnose equipment problems using a digital multimeter, hand tools, power tools, and approved diagnostic equipment. * Troubleshoot failures to the field-replaceable unit, module, board, cable, connector, power-supply, sensor, motor, wiring-harness, or assembly level. * Repair or replace failed circuit boards, power supplies, wiring, connectors, harnesses, sensors, motors, modules, and mechanical assemblies. * Follow service manuals, diagrams, standard operating procedures, safety requirements, and customer-site protocols. * Verify equipment operation after service and escalate unresolved issues appropriately. * Complete accurate service reports documenting the problem, troubleshooting performed, parts used, work completed, test results, and recommended next steps. * Communicate professionally with customers, technical support, service leadership, and internal Quest teams. * Manage travel schedules, customer appointments, tools, service materials, documentation, and changing field assignments independently. * Use Windows-based systems to access manuals, review diagnostic information, manage service files, and support equipment troubleshooting. WHAT YOU’LL BRING * Associate degree. * At least one year of professional hands-on experience in field service, equipment repair, medical equipment service, industrial maintenance, electronics repair, installation, automotive diagnostics, appliance repair, or another electro-mechanical technical role. * Experience servicing electro-mechanical products. * Experience troubleshooting equipment to the FRU, module, board, part, or component level. * Experience working with complicated wiring harnesses, connectors, sensitive electronic components, equipment modules, or mechanical assemblies. * Professional experience using a digital multimeter. * Familiarity with service tools such as a vacuum or pressure meter, frequency counter, power supply, oscilloscope, or comparable diagnostic equipment. * Ability to read and follow technical manuals, diagrams, service procedures, SOPs, and safety instructions. * Strong service-documentation and customer-communication skills. * Ability to work independently at customer locations. * Valid driver’s license and reliable personal vehicle. * Ability to meet applicable work-related automobile-insurance requirements. * Ability to travel up to 80%, including overnight travel, early departures, late returns, and changing customer schedules. * Ability to perform the essential functions of the position, with or without reasonable accommodation, including lifting up to 50 pounds and performing hands-on field work. * Compensation expectations within the approved $24.00–$29.00 hourly range. * Willingness to complete the required Human Performance Test. REQUIRED WINDOWS AND NETWORKING SKILLS You must be comfortable using Windows-based systems while installing, maintaining, configuring, or troubleshooting technical equipment. Required skills include: * Windows 10 and Windows 11 navigation * File and folder management * Task Manager * Event Viewer and system logs * Command Prompt or PowerShell * ping, ipconfig, and tracert * Static IP versus DHCP configuration * Basic IP address, subnet, gateway, DNS, and network-adapter settings * Remote Desktop or another approved remote-support tool * Managing service reports, photographs, manuals, diagnostic files, and customer documentation PREFERRED EXPERIENCE * Medical-device, diagnostic, laboratory, industrial, manufacturing, optical, or OEM equipment service * Optical-product experience * FRU-, module-, board-, part-, or component-level troubleshooting * Experience replacing circuit boards, sensors, motors, power supplies, wiring, connectors, harnesses, or assemblies * Experience using a vacuum or pressure meter, frequency counter, oscilloscope, bench power supply, cable tester, or diagnostic tester * Command Prompt or PowerShell experience * BMET, electronics, electrical, automotive, aviation, robotics, mechatronics, industrial-maintenance, or military technical training * Hospital, laboratory, controlled-environment, or professional customer-site experience * Strong Microsoft Word, Excel, work-order, and service-reporting skills * Experience independently managing frequent travel and changing service schedules TRAVEL AND WORKING CONDITIONS This is a field-based position serving customers throughout the Washington, D.C. metropolitan area and other assigned territories. You should expect: * Travel up to 80% * Frequent customer-site driving * Overnight travel * Airline travel when required * Early-morning departures * Late-evening returns * Overtime based on service needs * Work in hospitals, laboratories, medical facilities, industrial environments, and other controlled customer locations This is not a remote IT-support or help-desk position. The role requires hands-on equipment installation, troubleshooting, repair, customer interaction, and field documentation. PAY AND BENEFITS * Hourly Pay: $24.00–$29.00 * Estimated Base Compensation: $49,920–$60,320 annually before overtime * Overtime: Eligible based on business needs, travel, customer-site work, and applicable wage-and-hour requirements * Employment Type: Full-Time, Direct Hire Quest benefit programs may include: * Medical insurance * Dental insurance * Vision insurance * 401(k) * Life insurance * Supplemental insurance options Benefit eligibility and effective dates are subject to applicable plan terms. HIRING PROCESS Qualified applicants may be asked to complete: * Resume and employment-application review * Recruiter phone or virtual interview * Hiring-manager and technical review * Travel, transportation, schedule, and compensation confirmation * Windows and technical-skills validation * Human Performance Test * Professional reference checks before an offer * Background check and other required pre-employment steps Reference checks must be completed before an employment offer is issued. EQUAL EMPLOYMENT OPPORTUNITY Quest International is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, demonstrated experience, business requirements, and the ability to perform the essential functions of the position.

Responsibilities

Install, maintain, and repair electro-mechanical equipment at various customer sites including hospitals and laboratories. Provide technical support, perform preventive maintenance, and document all service activities accurately.