COMPANY OVERVIEW:

At Wellness Shop, we are passionate about helping customers create the ultimate wellness experience at home. From hot tubs to infrared saunas, cold plunges, and more, we are dedicated to delivering exceptional products and services that enhance our customers’ well-being. As a trusted industry leader, we pride ourselves on innovation, excellence, and a customer-first approach.

POSITION SUMMARY:

Wellness Shop is seeking a motivated and skilled Field Service Technician to join our award-winning team. You will play a pivotal role in maintaining and repairing our customers’ wellness products, ensuring their satisfaction at every interaction. Success in this role is measured by your ability to diagnose and repair efficiently, deliver exceptional service, and meet on-site sales opportunities to match customer needs.
Location: Niagara Falls, Ontario area
Reason for vacancy: New Position
Expected hiring hourly rate: $25 to $30/hr. With bonuses and commission, $28 to $42/hr.

QUALIFICATIONS:

• Education & Experience:
• High school diploma or equivalent; technical certification or experience in plumbing, electrical, HVAC or other relevant technical field.
• At least 1-2 years of hands-on experience in field service, maintenance, or a related technical field.

Technical Skills:

• Proficiency in using diagnostic tools and understanding mechanical/electrical systems.
• Experience with hot tubs, saunas, or related wellness equipment is a plus.

Soft Skills:

• Strong problem-solving and time management skills.
• Excellent verbal and written communication skills.
• A customer-first attitude with the ability to build rapport and trust.

Other Requirements:

• Valid driver’s license with a clean driving record.
• Willingness to travel locally to customer sites.

Why Join Wellness Shop?

• Competitive compensation: With bonuses and commission, $28 to $42/hr. (based on experience and performance).
• Monthly bonus opportunities based on revenue and value-added sales
• Annual incentive programs
• Comprehensive benefits package, including health, dental.
• Paid training with ongoing professional development opportunities.
• Company vehicle, mobile devices (iPhone and iPad) provided.
• Company uniform & gear provided.
• Employee discounts on premium wellness products.
• Supportive team culture with opportunities for career growth.

Wellness Shop is proud to be an equal opportunity employer, celebrating diversity and inclusivity. Join us and help bring the best in wellness to our customers’ homes!
Job Type: Permanent
Pay: $60,000.00-$80,000.00 per year

Benefits:

• Company car
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Store discount

Application question(s):

• Have you been convicted been convicted of a criminal offense for which you have not received a pardon?
• Do you have experience in repairing technical equipment or appliances?

Licence/Certification:

• Driver’s license and clean driver’s abstract? (required)

Work Location: On the roa