** Field Service Technician at Zeichman Mfg Inc

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service, Electronics, Laboratory Environment, Microsoft Office, Mechanical Aptitude, Electrical Aptitude, Troubleshooting, Customer Training, Documentation, Communication, Customer Service, GLPs, Independent Work, Travel, Technical Documentation, System Upgrades

Industry

Description

Description Position Summary: The Field Service Technician plays a key role in delivering exceptional onsite service and support for Isensix monitoring systems. This position involves implementation of systems to reduce errors, improve tracking, and automate the monitoring of the environmental data for the healthcare systems. This position will also be based remotely, but will have frequent travel to client locations, sometimes trips that can span up to one week. The ideal candidate is hands-on, self-driven, and excited about representing Isensix directly with our customers. Responsibilities include the following. Other duties may be assigned. Install, configure, and test Isensix monitoring equipment at customer facilities. Perform onsite and remote maintenance, calibration, and system upgrades. Troubleshoot technical issues, diagnose root causes, and implement effective solutions. Provide customer training on system operation, best practices, and troubleshooting basics. Document service activities, including reports, logs, parts usage, and recommendations. Maintain strong communication with the Service team, Project Manager, and customers. Adhere to company standards for quality, safety, and compliance. Serve as a professional, confident representative of Isensix during customer interactions. Requirements Essential/Preferred Skills: Previous experience in field service, electronics, or in a laboratory environment. Proficient in Microsoft Office Applications (Outlook, Excel, PowerPoint). Strong mechanical and/or electrical aptitude. Ability to diagnose system issues using technical documentation and tools. General knowledge of GLPs. Comfort working independently with minimal onsite supervision. Willingness and ability to travel for up to one week or 75% of the time. Valid driver’s license and reliable transportation. Excellent communication and customer service skills.

Responsibilities

The Field Service Technician is responsible for installing, configuring, and testing Isensix monitoring equipment at customer facilities, as well as performing maintenance and troubleshooting technical issues. They also provide customer training and maintain communication with the service team and customers.