Field Service VII - Power at Vertiv

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UPS Systems, Electrical Troubleshooting, Root Cause Analysis, Data Center Infrastructure, Commissioning, Electrical Schematics, PDU, STS, Lithium-ion Batteries, BMS, Customer Handling, Technical Documentation, Electrical Safety, DCIM Tools, Project Coordination, Field Service Engineering

Industry

electrical;Appliances;and Electronics Manufacturing

Description

POSITION SUMMARY The Senior Customer Service Engineer will support the Operations Manager-Power in ensuring service commitments are met and enhancing customer satisfaction through new initiatives. We are seeking a highly motivated and skilled Field Service Engineer with a bachelor’s degree in electrical engineering to join our team. This role focuses on efficient service delivery, providing on-site service, maintenance, and support for critical electrical systems in data centers, including Uninterruptible Power Supply (UPS) systems. The ideal candidate should have strong communication, negotiation, and customer-handling skills, good logical thinking, troubleshooting, and problem-solving abilities, and a solid understanding of electrical systems and data center operation. RESPONSIBILITIES * Perform commissioning, maintenance, troubleshooting, and analysis of UPS systems, PDUs, STS, electrical panels, lithium-ion batteries, BMS, and other critical electrical equipment in data centers. * Provide incident reports to customers and prepare required documentation for Root Cause Analysis (RCA) for the regional team. Collaborate with the regional team to ensure timely RCA release. * Track daily service activities and pending cases from various customers. Working closely with the team leads to coordinating engineers in resolving on-site issues within SLA, while maintaining clear and proactive communication with customers regarding progress updates. * Collaborate with the Service Sales team to provide solutions for system replacement, system enhancements, and procedures for replacements. * Offer technical support, resolve electrical system issues, and provide solutions to customer inquiries through Service Sales, including service reports and technical recommendations to enhance system performance and reliability. * Develop standardized documents and Sales toolkits to support customer engagement, including standard procedures for service activities. * Create internal documentation for onboarding new engineers, such as standard operating procedures for each service activity, and conduct annual reviews to validate and update documentation. * Maintain accurate documentation of service activities, including work orders, service reports, incident reports, and technical recommendations, ensuring compliance with QA/QC standards. * Adhere to safety regulations and company procedures while working on-site, ensuring a customer-focused and professional approach that aligns with Vertiv’s world-class service standards. * Manage product claims and returns within the agreed SLA, conduct monthly stock reviews, update spare parts lists from new project handovers, and ensure timely replenishment for urgent cases. * Assist in training junior engineers and technicians on electrical systems and best practices. * Stay updated on company products and services through ongoing training (both online and at the Manila Academy) and apply this knowledge to enhance technical proficiency. QUALIFICATIONS * Bachelor of Engineering; Electrical or related field. * Experience with advanced UPS models and other backup power solutions. * Familiarity with data center infrastructure management (DCIM) tools. * Certifications in UPS maintenance, electrical safety, or similar fields are a plus > PHYSICAL & ENVIRONMENTAL DEMANDS * Diligent, honest, patient, highly disciplined, and with an unlimited commitment to providing service. * Proficient in Thai and English communication skills. * Capable of working independently with minimal supervision, self-driven, and able to work under pressure. * Self-motivated, proactive, and detail oriented. * Committed to service excellence and goal oriented. * Strong interpersonal skills. * Capable of working under pressure and being self-driven. * Proven experience (7+ years) in field service engineering, specifically with UPS systems and data center electrical systems. * Strong knowledge of electrical systems, including UPS, Battery Lithium, STS, PDUs, transformers, and power distribution. * Ability to troubleshoot, analyze and prepare root cause analysis report (RCA) electrical issues, read and interpret electrical schematics, and perform hands-on repairs. * Familiarity with data center operations and critical power systems. * Excellent problem-solving skills and ability to work under pressure. * Strong communication skills and ability to interact with clients and internal teams. * Ability to work independently and manage multiple tasks efficiently. * Knowledge of safety standards and procedures related to electrical systems. > TIME TRAVEL REQUIRED * 50% - 90% Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

Perform commissioning, maintenance, and troubleshooting of critical electrical systems like UPS and PDUs in data centers. Coordinate service activities, prepare Root Cause Analysis reports, and provide technical support to enhance system reliability.