Overview:
Join our dynamic IT support team, where your technical expertise helps empower healthcare professionals to deliver exceptional patient care. We’re looking for a skilled technician who thrives in both clinical and corporate environments, providing top-tier support for end-user devices and peripherals.
Schedule: 7:00PM – 7:00 AM (On call support required, as needed).
Shift: Rotating night shift
Location: Onsite - Wilmington
Department: ETS – IT Service Excellence

• Deliver on-site and remote technical support for computers, laptops, printers, and mobile devices across multiple states and facilities.
• Resolve incidents efficiently and accurately, ensuring first-time resolution and preventing future issues.
• Support IT projects and maintain hardware throughout its lifecycle.
• Provide secure management of information systems, including:
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• Identifying systems within scope of responsibility.

• Understanding and protecting sensitive data.
• Enforcing least privilege and least functionality principles.
• Recognizing and responding to potential security incidents.
• Ensure compliance with security protocols and participate in incident response activities.
• Offer life-cycle services for end-user devices, enabling team members to deliver remarkable patient experiences.
• Create world-class customer experiences by understanding user needs and delivering timely, effective solutions.