Field Services Coordinator (12 Month Contract) at Geotab

Ferrara, Emilia-Romagna, Italy -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Coordination, Logistics Management, Technical Coordination, English Fluency, Italian Fluency, French Proficiency, KPI Tracking, SLA Management, Vehicle Electrical Systems, Service Management Platforms, Data Reporting, AI Integration, Time Management, Cross-functional Communication, Process Improvement, Customer Experience

Industry

Software Development

Description

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator who will support operations across multiple European markets. If you love technology and are keen to join an industry leader — we would love to hear from you! What you'll do: As a Field Services Coordinator, your key area of responsibility will be managing complex service operations across borders and cultures. You will need to work closely with field technicians, customers, and internal teams like Logistics, Sales, and Customer Success, as well as communicate with third-party service partners. To be successful in this role, you will be a highly organized professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely results. In addition, the successful candidate will have strong analytical skills with an ability to identify process improvements, increase efficiency, and ensure compliance with local regulations and safety standards. How you'll make an impact: Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s). Act as the primary point of contact between field technicians, customers, and internal teams. Manage service requests, work orders, and ensure timely completion of field operations. Track and report on service KPIs, SLAs, and field performance metrics. Maintain accurate records in internal systems. Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience. Support coordination of third-party service partners and subcontractors. Identify process improvements to increase field service efficiency and customer satisfaction. Escalate technical issues to engineering or product teams as needed. Ensure compliance with local regulations, health & safety standards, and company policies. What you'll bring to this role: Exceptional verbal and written fluency in English and Italian is required, with professional-level proficiency in French strongly preferred. 2+ years of experience in field service coordination, logistics, operations, or a related technical coordination role. Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset. Post-secondary education in a technical, logistics, or business-related field (or equivalent experience) Familiarity with vehicle electrical systems and hardware installation processes. Ability to read and interpret technical documentation and installation guides. Proficiency with service management platforms. Comfortable using data and reporting tools to track service performance. Comfortable integrating AI usage in the daily duties. Exceptional organizational and time management skills — ability to manage multiple priorities across different markets and time zones. Strong communication skills — able to coordinate effectively with diverse, cross-functional, and multicultural teams. Detail-oriented with a proactive, solution-driven mindset. Ability to work autonomously in a fast-paced, remote environment. Customer-centric approach with a strong sense of accountability. This position is location-flexible within Europe. Candidates will not necessarily be based in the country they support. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. How we work: At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.

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Responsibilities

Coordinate and schedule field service activities, including installations and maintenance, across multiple European markets. Act as the primary liaison between field technicians, customers, and internal teams to ensure timely completion of work orders.