Field Services Engineer at Cognizant - Thailand

Collierville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Level 2 Support, Troubleshooting, Active Directory, OS Imaging, Ticketing, SW Installation, Networking, Windows Desktop, TCP/IP, Windows Security, Customer Service, Communication Skills, SCCM, Backup Technologies, Multitasking, Problem Management

Industry

IT Services and IT Consulting

Description

DSS/ Field Services Engineer Location : Onsite, 5 times a week based in Collierville, Tennessee Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling RESPONSIBILITIES Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base Coordinate hardware warranty repair Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Participate in projects Strong understanding and skills in SLA, KPI Management EXPERIENCE AND KNOWLEDGE Minimum 2-3 years of experience providing IT support services required, end user support experience preferred Experience in factory/manufacturing environment desirable Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation Basic understanding of SCCM client troubleshooting Knowledge of TCP/IP, Windows Security (Share and NTFS permissions) Extensive knowledge Windows OS and related configuration Basic knowledge of Servers, Switches, Routers, and Data Center related HW Basic knowledge of Backup technologies Ability to work in a team-oriented multi tower and vendor environments Ability to multitask and prioritize work, and Ability to adapt to new processes and procedures Ability to work in a fast paced environment Ability to handle and safeguard confidential information Excellent oral and written communication skills Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction Ability to convey technical issues and material to non-technical end users and managers EDUCATION: Diploma or degree in IT ITIL and/or any other additional certification preferred A+, CompTIA, CompTIA+ preferred *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

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Responsibilities

Provide Level 2 technical assistance and support for end users, including troubleshooting hardware and software issues. Coordinate hardware warranty repairs and escalate issues to third-party vendors when necessary.