Field Services Engineer at Leidos

South Canberra, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Support, SOE, Networking, EUC, Troubleshooting, Ticket Management, Onboarding, Mentoring, Technical Advising, EHS Compliance, WHS Compliance, Customer Focus, Repairs, Preventative Maintenance, Fault Diagnosis, Service Delivery Improvement

Industry

Defense and Space Manufacturing

Description

Field Service Engineer - NV1 Due to the nature of the role, you must be an Australian Citizen and hold an active NV1 security clearance and willing to undergo an OSA. Multiple positions available across: VIC, ACT, WA and QLD Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year. Do work that matters Protect Australia’s digital frontlines. At Leidos Australia, we’re professionals who thrive on tackling complex challenges and delivering mission-critical outcomes for Defence, Intelligence, and Federal Government customers. Your New Role And Responsibilities We are looking for an End User Computing (EUC) experienced individual who is looking to kick-start their career. If you have experience in hardware, SOE, or networking and you’re looking for a career path within a growing sector, we’d love to hear from you! Your daily duties will involve, advising on technical requirements for products and services, supporting hardware, as well as providing guidance on laptops, imaging, and mentoring junior staff. Ideally, candidates should possess the following: Perform technical on boarding for new-starters Schedule travel as required Create, manage and resolve request tickets Perform troubleshooting for connectivity, networks, cabling, gateway Engage with the established Leidos Support Team for escalations Knowledge transfer to stakeholder to enable self-service Apply standard procedures Maintain safe and healthy work environment by following and enforcing site environmental health and safety (EHS) policies and procedures; complying with applicable Work Health Safety (WHS) Act standards. Interstate travel may be required. Self-motivated, customer focused with excellent communication skills. Ability to work under pressure in order to meet deadlines. Experience within the security industry would be highly desirable. Experience with customer timely completion of service requests. Carry out repairs, improvements and assist with preventative maintenance. Work to address customer issues taking them to full resolution Actively work within the team to improve performance in terms of service delivery Provide customer support onsite. Diagnose equipment faults/problems and provide timely repair solutions. Attend ongoing training to up-skill and improve product knowledge. What You’ll Bring To Make An Impact Ideally the successful candidate will have: Experience in a similar role Recognised qualifications in technical equipment maintenance and management OR equivalent level of demonstrable competence. Valid Drivers Licence Sound knowledge of EUC principals and technical concepts NV1 Security Clearance with active OSA or willing to undergo an OSA Desirable: Experience in the daily use of managing IT hardware and software. Experience in Networks, troubleshooting and fault-finding. Experience in the use of a Service Management System Overall competence in standard maintenance and logistic support disciplines. Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk Strong in resources coordination Strong planning and organising skills Strong reporting and analytical skills with attention to details Proven experience in EUC, Networking, Intelligence, or SOE. Next Steps To apply for this role, follow the links or apply via our Careers page. Recruitment process – 1 virtual interview and/or 1 face-to-face & background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1. We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenue of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Responsibilities

Daily duties involve advising on technical requirements, supporting hardware, providing guidance on laptops and imaging, and mentoring junior staff. Responsibilities also include performing technical onboarding, managing request tickets, and troubleshooting connectivity and network issues.