Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

SUMMARY

The Field Services Engineer will play a crucial role in providing technical support for control systems, which includes setup, installation, startup, commissioning, and post-startup assistance. Candidates should possess a strong eagerness to acquire experience with DCS/PLC systems (both hardware and software), troubleshooting capabilities, and a solid understanding of computers operating on Microsoft Windows/Server systems. This position also offers valuable learning experiences related to virtual system architectures such as VMware and HyperV, various bus technologies (Fieldbus, ASi, DeviceNet, and ProfiBus), field instrumentation, and third-party communications (serial or Ethernet). A foundational knowledge of industrial electrical and wiring practices will be advantageous.
The Field Services Engineer may also provide support for hardware beyond DeltaV, including Open Enterprise Systems, ROC, field and plant wireless systems, as well as PLC and instrument calibrations.

EDUCATION AND TRAINING REQUIREMENTS

• Bachelor’s degree in Engineering, Computer Science, or a related technical discipline. Candidates with an Associate’s Degree or graduates of relevant trade school programs will also be considered.
• Strong verbal and written communication skills, with the ability to interface effectively with customers, internal Proconex groups, and Proconex management.
• Candidates must thrive in a dynamic work environment that demands flexibility and adaptability, providing numerous opportunities for continuous learning, training, and professional growth.
  Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.
  When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com or @valspec.net. Any other domains are impersonations and should be ignored.
  Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.
  Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.
  Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace

Key responsibilities of the Field Services Engineer include:

• Preventative Maintenance: Conduct periodic system reviews for Proconex service contract customers, which may be monthly, semi-annual, or annual. The scope of work is defined in the customer service agreement, and tasks will be performed according to the Preventative Maintenance SOP/checklist. A report will be delivered within five days of the review, ensuring adherence to schedule and budget requirements.
• Demand Services: Engage in small project work, typically ranging from one day to three weeks of service. The scope of work will vary, encompassing system setup/build, upfront project activities, surveys, or minor control/graphic modifications.
• DeltaV Version Upgrades: Assist in executing version upgrades for the DeltaV system, which includes developing migration plans, migrating the DeltaV database and graphics, building out the DeltaV system, and providing onsite support. This may involve both physical and virtual machines (VRTX, VMware), with an emphasis on meeting schedule and budget requirements.
• Project Services: Support project teams in building out computers according to design specifications, assist with customer factory acceptance testing, perform system installations, and support site acceptance testing, as well as loop checkout, commissioning, and startup. Meeting schedule and budget requirements is essential.
• Emergency Support:
• Provide after-hours support for contract customers, including scheduled on-call 24/7 pager support. It is critical to return customer calls within 15 minutes, perform remote diagnostics over the phone for up to 30 minutes, and respond onsite within four hours if necessary.
• Other Activities:
• Develop and cultivate relationships with service contract customers to become a trusted advisor.
• Assist with sales and proposal support.