Cambridge/Norwich area with regular travel
Full Time, Permanent
Salary - Competitive salary plus benefits
Here at Serco, we are dedicated to delivering critical public services in areas that have a real impact on people’s lives. As a Field Services Engineer, you’ll play a key role in supporting and maintaining both secure and non-secure IT services across our operations, ensuring our teams and clients can work confidently and effectively with robust, well-managed technology.
You will act as a hands-on technical expert, providing 3rd line support, fault resolution, and proactive system maintenance across a wide range of services within the My Technology environment. From diagnosing and repairing complex issues to collaborating with service and delivery teams, you’ll be a crucial part of delivering service excellence and continual improvement.

SKILLS & EXPERIENCE:

2+ years’ experience as a desktop or field engineer
Strong working knowledge of Windows 10/11 and managed desktop environments
Solid grasp of ITIL processes and experience with ServiceNow or similar tools
Experience with solution rollout, project support, and technical escalation
Familiarity with Active Directory, Group Policy, and secure systems (CES+ desirable)
Understanding of managed print and AV solutions
Knowledge of Office 365, SCCM, Intune, AirWatch, Windows Server, and mobile devices (Apple & Android)
Hold a valid UK driving license
Must hold or be eligible to obtain SC Clearance