Field Services Engineer at Serco Plc

South Cambridgeshire, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-First Mindset, Problem-Solving Skills, Independent Work, Collaborative Teamwork, Proactive Approach, Mentoring Experience, Ownership of Tasks, Windows 10/11, ITIL Processes, ServiceNow, Active Directory, Group Policy, Office 365, SCCM, Intune, Mobile Devices

Industry

Facilities Services

Description

Field Services Engineer Cambridge/Norwich area with regular travel Full Time, Permanent Band 5 Here at Serco, we are dedicated to delivering critical public services in areas that have a real impact on people's lives. As a Field Services Engineer, you’ll play a key role in supporting and maintaining both secure and non-secure IT services across our operations, ensuring our teams and clients can work confidently and effectively with robust, well-managed technology. You will act as a hands-on technical expert, providing 3rd line support, fault resolution, and proactive system maintenance across a wide range of services within the My Technology environment. From diagnosing and repairing complex issues to collaborating with service and delivery teams, you’ll be a crucial part of delivering service excellence and continual improvement. As part of this you’ll: Provide day-to-day technical support and escalation for operational and project-related issues Offer expert input to Technical Delivery Managers and Project Managers on product development Diagnose and repair faults, conduct routine maintenance, and implement system upgrades Act as the go-to expert on My Technology services, offering advice, guidance, and training Own and resolve incidents and service requests in line with SLAs using ITIL best practices Work with suppliers to ensure services are maintained within agreed service levels Lead and contribute to service improvements, innovation, and compliance with governance frameworks Support field operations across a defined region and occasionally beyond Take part in on-call support or shift-based work as required What you’ll need to do the role: Personal Attributes: A customer-first mindset and strong problem-solving skills Ability to work independently and as part of a collaborative team A proactive and solutions-driven approach Experience mentoring or supporting team members Strong ownership of tasks and commitment to completing projects Skills & Experience: 2+ years' experience as a desktop or field engineer Strong working knowledge of Windows 10/11 and managed desktop environments Solid grasp of ITIL processes and experience with ServiceNow or similar tools Experience with solution rollout, project support, and technical escalation Familiarity with Active Directory, Group Policy, and secure systems (CES+ desirable) Understanding of managed print and AV solutions Knowledge of Office 365, SCCM, Intune, AirWatch, Windows Server, and mobile devices (Apple & Android) Hold a valid UK driving license Must hold or be eligible to obtain SC Clearance Why Serco: Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence. What we offer: 25 days annual leave plus bank holidays. Annual leave purchase scheme. Up to 6% contributory pension scheme Flexible working options. Free onsite parking. Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A safe and supportive culture. A company passionate about diversity and inclusion. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Responsibilities

As a Field Services Engineer, you will support and maintain secure and non-secure IT services, ensuring effective technology management. You will provide 3rd line support, fault resolution, and proactive system maintenance across various services.