Field Services Engineer at Synergy Tech

City of Westminster, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

55000.0

Posted On

24 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Support, macOS Support, Networking, Cloud Services, 1st and 2nd Line Support, Troubleshooting, Client Relationship Management, Endpoint Management, Device Deployment, Documentation, iOS Support, Android Support

Industry

IT Services and IT Consulting

Description

Field Services Engineer (1st/2nd Line) Onsite, London UK, £55,000+ DoE | Full-Time | Permanent About Synergy We're a UK-based MSP specialising in the creative industries — fine art, design, and professional services. Our clients expect premium, white-glove IT support, and we deliver it. Small team, high standards, interesting work for unique clients The Role We are looking for a confident, client-facing Field Services Engineer to provide on-site support across a portfolio of high-profile clients in central London. You will support a broad range of technologies across Windows, macOS, networking, cloud services, and end-user devices. This role is ideal for someone who thrives in a fast-paced MSP environment, enjoys working directly with users, and wants exposure to a wide variety of technologies and client environments. This is not a traditional helpdesk role — you will represent Synergy directly at client sites and become a trusted extension of their teams. What You'll Do Provide on-site 1st and 2nd line IT support across hardware, software, networking, and cloud platforms Troubleshoot and resolve user issues across Windows, macOS, iOS, and Android environments Manage support tickets from assignment through to resolution with accurate documentation and timely updates Support cloud services and endpoint management tools Assist with device deployments, onboarding, and client setup projects Contribute to internal documentation and knowledge base improvements Work closely with clients and internal teams to deliver exceptional service standards Partner with Account Managers to ensure client priorities and concerns are communicated effectively What We're Looking For 5+ years of experience in an IT support or service desk role 3+ years supporting both macOS and Windows 2+ years of (onsite) field engineer experience MSP experience preferred At least one current certification: Apple Certified IT Professional, Microsoft Azure Administrator Associate, Google Workspace Administrator, CompTIA A+ or CCNA Strong troubleshooting skills across Windows and/or macOS environments Strong communication and customer service skills Professional, well-presented, and confident in client-facing situations Ability to work independently and confidently at client sites A proactive mindset with a strong willingness to learn and develop technically UK-based, eligible to work in the UK Bonus points for: DattoRMM, Addigy, JAMF, Adobe Creative Cloud support, or French language skills What You Get £55,000+ depending on experience and certifications Private medical insurance Exposure to AI integration, compliance, and modern IT strategy Opportunity to work alongside highly experienced engineers and consultants Continuous professional development and technical learning opportunities A team that takes technical quality seriously Exposure to high-profile clients in creative and professional environments To Apply Send your CV and a brief note on your Mac/Windows experience. We'll respond within 5 business days.

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Responsibilities

Provide on-site 1st and 2nd line IT support for hardware, software, and networking across a portfolio of high-profile clients in London. Manage support tickets from assignment to resolution while maintaining high service standards and accurate documentation.