Field Services Engineer | The Star Brisbane at The Star Entertainment Group

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Support, Network Troubleshooting, Desktop Support, Operating Systems, Incident Management, Change Management, Problem Management, Asset Management, Analytical Skills, Problem-solving, Communication, Stakeholder Management

Industry

Travel Arrangements

Description

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts. As a Field Services Engineer, you will deliver hands-on technical support, equipment deployment, and incident resolution, partnering with stakeholders to keep systems running smoothly. This is a fantastic opportunity to drive the seamless delivery of specialised IT Field Services and provide reliable, high-quality technology support. A few of your responsibilities * Provide timely and efficient IT service resolution for supported equipment and environments * Deploy, configure, re-image and decommission IT equipment in line with asset management processes * Troubleshoot IT infrastructure, desktop systems and software, providing 2nd level support where required * Adhere to Incident, Change and Problem Management processes, including accurate record keeping in ServiceNow * Ensure strict escalation, stakeholder communication and handover processes are followed What are we looking for * Demonstrated experience in IT Service Support with strong knowledge of networks, desktop environments and operating systems * Excellent troubleshooting, analytical and problem-solving skills * Strong communication skills with the ability to prioritise tasks and meet deadlines * Qualification within IT, MCSE, MCSA, CCNA and/or ITIL Foundations certification (highly regarded) * Currently hold, or ability to obtain a Queensland Casino Employee (CE) Licence (which includes thorough background checks) * Flexible availability to work across a 24-hour/7-day roster What we can offer you * Complimentary meal on site every day including hot meals, sandwich bar and more * Discounted parking available * Up to 30% discounts across award our winning restaurants and accommodation * Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services * Supportive leadership team * Mental Health and Wellbeing services * Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+ * Endless career growth and opportunities to learn and develop your career * Opportunity to work with elite professionals and assets Your role will be pivotal in shaping the success of our systems at The Star. Join us in making a difference. Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. It’s your time to SHINE! Click on the link below to make your next career move with The Star.

Responsibilities

Provide hands-on technical support, equipment deployment, and incident resolution for IT infrastructure and desktop systems. Ensure adherence to ServiceNow processes and maintain effective communication with stakeholders to ensure system stability.