Field Services Manager at Crown Equipment

Mulgrave, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Team Management, Problem Solving, Negotiation, Organizational Skills, Technical Service Delivery, Performance Monitoring, Business Development, Continuous Improvement, Relationship Management, Training, Operational Excellence, Labour Productivity, KPI Management, Service Presentations

Industry

Truck Transportation

Description

We’re seeking an energetic, results-driven leader to join our Mulgrave Service team as Field Service Manager. In this role, you’ll take charge of a skilled team of site and field technicians, driving operational excellence and ensuring top-tier technical service delivery. Reporting to the Branch Service Manager, you’ll play a key role in strengthening our market-leading brand by building and maintaining strong business partnerships in a dynamic, competitive industry. This is your chance to lead, innovate, and make a real impact. Responsibilities & Duties Deliver on service agreements and increase customer satisfaction. Maintain direct contact with current and prospective customers. Deliver excellent customer service, manage customer relations and promote customer retention. Manage the overall selection, preparation and training of the field service staff. Provide skill development and improve work performance to achieve overall growth and business success. Ensure that technician's performance is monitored daily and in line with the weekly service KPI's. Management of work allocation to ensure that the Company meets its customer requirements. Effectively manage labour productivity within your designated area. Identify shortfalls in performance and address these concerns as required. Identifying areas for continuous improvement and implement changes designed to set industry best practice. Actively pursuing new business and conducting service presentations. Skills & Experience We’re looking for a passionate, results-driven leader who thrives on solving problems and delivering exceptional customer experiences. You’ll bring proven management experience, the confidence to lead, and the ability to inspire and motivate a high-performing team in a fast-paced, competitive environment. With a strong background in Materials Handling, Automotive, or Capital Equipment industries, you’ll have a track record of managing customer relationships, driving new business, and achieving outstanding results. High energy, resilience, superior organisational skills, clear communication, and sharp negotiation ability are essential to succeed in this role. What sets us apart? Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy: A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide. Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals. Corporate Rates for Private Health Insurance. An inclusive working environment. An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options. The Company Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.

Responsibilities

The Field Services Manager will oversee a team of technicians, ensuring operational excellence and high-quality service delivery. This role involves maintaining customer relationships and driving new business opportunities.