Sharetec is looking for a Field Services Manager to join our team!
At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples’ lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.

ADDITIONAL SKILLS AND EXPERIENCE THAT WOULD BE VALUABLE:

• Experience in fintech, SaaS, or enterprise software environments.
• Knowledge of credit union operations or core processing platforms.
• Experience in customer-facing technical roles.

We’re seeking an experienced Field Services Manager to lead our technical support team of programmers responsible for resolving high-complexity, post-deployment software issues escalated from our support and services groups. This leader will bring a balance of people management skills and deep software support expertise. You’ll play a critical role in scaling our support operations by strengthening processes, improving resolution efficiency, and serving as a key partner to Product, Engineering, and Customer Success.
This role is central to Customer Success and ensures escalated software issues are resolved quickly, consistently, and with a strong focus on the customer experience.
This is a full-time, exempt, remote position. We can only consider employees who reside in one of the states listed below.