Field Services Mgr (RFSM) at Telsource Corporation

Strongsville, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Management, Team Leadership, Customer Service, Performance Management, Budgeting, Human Leadership Skills, Communication Skills, Risk Management, Technical Services, Employee Development, Strategic Thinking, Problem Solving, Customer Liaison, Compliance, Logistics Management, Field Service Management

Industry

IT Services and IT Consulting

Description

The role of the Regional Field Service Manager (RFSM) is to facilitate the control of geographically dispersed assets, personnel and activities of the Corporation within a defined region. The RFSM is responsible for all field operations within an assigned geographic zone. He/She must possess the ability to develop and promote a strong team attitude among a decentralized technical staff as well as the ability to produce satisfactory results under pressure. Must be skilled at making sound business decisions while balancing human issues and financial controls with demanding client expectations. Must be able to think strategically and make rapid but sound business decisions. Acts as customer liaison for the Director of FS in dealing with customer complaints, promoting a positive Company image and assuring customer satisfaction. The RFSM must have the ability to budget for fiscal operations as well as to communicate corporate objectives and values to all personnel within the region. Above all, the Regional Manager must be results driven and people focused. Primary Duties and Responsibilities: Operational Management: * Oversee day-to-day operations across a large region. * Maintain sound business practices and assure quality customer service delivery within the region. * Ability to meet MBO’s based on Customer SLA agreements for assigned area. * Develop and maintain a strategic business plan for the district including employee development and regular/consistent staff evaluations. * Nurture, develop and monitor good working relations between field personnel and support operations departments and staff. * Ensure all corporate policies and procedures are understood and that two way communication is maintained at all times. Team Leadership: * Develop an enthusiastic team attitude and positive company image among all team members within the region. * Provide leadership coaching, employee development, nurturing/counseling and training for technicians. * Travel as necessary to maintain close personal working relationships with team. Customer Service: * Maintain excellent customer communications including frequent customer visits and contacts. * Attend customer calls and represent Acuative Field Service promoting a positive company image and assuring customer satisfaction. Performance Management: * Perform performance reviews and facilitate employee performance improvement of direct reports and insure all employees with the district receive fair and appropriate periodic reviews. * Hire, terminate and administer employee discipline in accordance with company Policy and Procedures. Primary Internal and External Contacts: * Internal – Corporate leadership, corporate officers and directors, departmental heads and support staff as well as other members of the field leadership team. * External – Clients, customers, service providers and corporate strategic partners. Compliance and Risk Management * Ensure adherence to all relevant safety, regulatory, and compliance standards within the region and industry. * Proactively identify and mitigate potential risks. Minimum Qualifications: * Bachelor’s degree or equivalent business/industry management experience. * 6 years collateral experience managing in a Logistics or in a fast paced 24x7x365 Customer Field Service environment. * Excellent human leadership skills as well as excellent verbal and written communications ability. * Ability to balance stringent customer expectations with human factors in maintaining employee morale. * Understanding of the budget process and, Profit and Loss statement. * The proven ability to formulate and implement budget and business plans. * The proven ability to achieve results through people. * Experience with developing and delivering customer presentations. Preferred Qualifications: * Verifiable track record of progressive advancement in the technical services industry. * A technical degree or equivalent collateral technical experience in either IT, telecommunications or satellite. Physical Demands: * Availability to take escalation calls 24/7. * Availability to travel. * Ability and willingness to work long hours and extended work weeks as required. The Benefits of working with Acuative Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. Comprehensive benefits plan including: Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required. Dental coverage has preventative services covered at 100%. Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts. Flexible spending, Dependent Care and Healthcare savings accounts with company contribution. Long-Term Disability – Provides financial protection for you after 180 consecutive days of disability Basic Term Life & AD&D Insurance provided by Acuative Paid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave. Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization. Service Award Program - Acuative has established a program for recognizing the significant anniversary dates of service by employee’s as a way of saying thank you for hard work and dedication. 401(K) Plan with company match opportunity Employee referral program - Referring employee is eligible for the award in the amount of $250. Life Assistance Program - Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives. Acuative Corporation For more than 40 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks. Acuative’s Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world. Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing. Acuative’s Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day. Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it’s helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative’s WAN architecture and engineering experts are there to help with robust and scalable designs. We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks. We hope you consider joining your talent with our team. NOTE: The above is intended as a general non-exhaustive description of an Acuative position as of the date written. It does not prescribe or restrict the duties and responsibilities that may be assigned or reassigned to this position at any time.

Responsibilities

The Regional Field Service Manager oversees all field operations within a defined geographic zone, ensuring quality customer service and operational efficiency. They act as a liaison for customer complaints and are responsible for developing a strong team culture among decentralized technical staff.