Fitz Scientific – Our mission is to be a world class monitoring and testing team, that meet and exceed our customer’s expectations. We have grown significantly in recent years, and now wish to appoint a Field Services Operations Manager.

REQUIREMENTS:

• Minimum 5 years proven track record in an effective team leadership role.
• Ability to make improvements, innovate and develop world class field monitoring and testing services.
• Excellent data analytics skills with the ability to logically solve problems.
• Excellent communication and interpersonal skills to effectively lead and collaborate with people, teams, management and external stakeholders.
• You will be required to travel to customer sites 3 to 4 days per month.
• Ability to work in a fast-paced environment.
• Good IT skills
• Ability to work under pressure.
• Good organizational and time management skills.
• Good written and verbal communication skills.
• Fluent spoken and written English
  Appointment to this role is subject to the candidate’s eligibility to work in Ireland
  A competitive package is offered with this role.
  Fitz Scientific is an equal opportunities employer.
  Job Type: Full-time
  Pay: From €40,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Gym membership
• On-site parking

Schedule:

• Monday to Friday

Work Location: In perso

LEADERSHIP DUTIES

• Manage field services team operations in collaboration with the Field Services Supervisor Administrator, the Technical Supervisor and Trainer.
• Ensure the Field Services Technicians have the information, tools, and resources to complete their job effectively.
• Ensure each team member manages their time efficiently.
• Communicating effectively with all team members utilising the company’s software systems.
• Plan and adjust schedules as required to ensure the service is provided.
• Seek to find solutions to problems that may arise to get the best solution.
• Monitor and review team members and the team performance to ensure targets are achieved.
• Provide training and coaching to ensure everyone reaches the highest standard to achieve their targets.
• Evaluate and assess individual and team performance to identify areas for improvement.
• Identify skills and training needs for the team and individuals.
• Develop a culture of continual learning and improvement.
• Manage, communicate and implement planned changes appropriately.
• Promote world class ethics in everything we do for the individual and the team.
• Build strong relationships with the customers.
• Respond/react to customer feedback appropriately.
• Keep customers informed about issues that arise, changes in plans, schedules or unexpected delays, etc.
• Review and update training procedures and ensure any changes are implemented effectively.
• Ensure audits are planned and executed as required.
• Use the Right Kind of Wrong to build strong failure management systems.
• Participate in meetings and training activities as required.
• Set up and manage remote support offices as required.
• Ensure all services adhere to the requirements of ISO 17025 standard.
• Regular interaction with other teams specifically, login, analytical testing, data analytics and others as required.
• Ensure the Field Services Team comply with the Company Vehicle Policy, Health & Safety and all company policies.
• Manage holiday leave schedules.