Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Field Services Technician I at Pomeroy

West Sacramento, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Troubleshooting, IT Hardware Repair, Inventory Management, Service Call Management, Safety Initiatives, Web-Based Service Tickets, Performance Metrics, Driving, Cabling Projects, Installation, Integration Services, Safety Compliance, Vehicle Maintenance, Orderliness, Ad Hoc Tasks

Industry

IT Services and IT Consulting

Description

Key Responsibilities include: * Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others * Troubleshoot and repair failed IT hardware in retail store and/or office settings * Pick up shipped good service parts and drop off defective service parts on a timely basis * Provide exceptional customer service * Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail) * Performance review metrics include the following: * SLA achievement * Customer Service scores * Inventory movement and accuracy * Safety * Compliance related training and follow through * Service call management * Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards * Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules * Focus on safety at all times -- including maintaining a safe driving record * Additional Responsibilities may include, but are not limited to: * Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed * Complete staging / integration services of IT hardware as needed * Installation or cabling projects may require travel * Extensive driving required in company provided vehicle * May be assigned other duties as needed #LI-BB1

Responsibilities

The Field Services Technician I is responsible for managing service calls within a designated zone, ensuring timely completion while adhering to company policies. Key tasks include troubleshooting IT hardware, maintaining inventory, and providing exceptional customer service.