COMPANY OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

JOB DESCRIPTION

• Oversight and maintenance of operational processes, disciplines and escalation of issues internally and externally as appropriate to ensure compliant customer service.
• Ensure that customers receive appropriate and timely reporting as required by the Contracts.
• Lead regular service reviews and other forums to ensure that operational services and issues are managed successfully.
• Ownership and resolution of operational issues including incident reports and follow up action items from system incidents, both internally and externally including conducting Customer briefings.
• Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
• Comply with Motorola Quality policies and practices.
• Interact with the Service Provision Team ensuring constant awareness of service provision issues including specific customer activities such as, special operations events, customer service sign offs and transition activity development.
• Good problem solving skills to handle the dissatisfied customers and decision making abilities to answer the critical client queries.
• Be part of the resource loading forecast for baseline support obligations that requires staff utilisation for staff capacity planning and business growth.

TRAVEL REQUIREMENTS

Over 50%

Please refer the Job description for details