Field Services Technician Tier 1 at Heiden Technology Solutions

Saginaw Charter Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

21.63

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting Skills, Customer Service, Hardware Repairs, Software Installation, Network Issues, Time Management, Attention to Detail, Effective Communication, Team Collaboration, IT Security Practices, Operating Systems, Technical Documentation, Adaptability, Training Skills, Problem Solving, Vehicle Maintenance

Industry

IT Services and IT Consulting

Description

Description Department: Operations Travel Required: Yes Reporting to: Field Services Manager Position Type: Full – Time In Person Human Resources Contact: Human Resources Manager Pay Range: $21.63/hour - Company Overview Heiden Technology is a Managed Service Provider located in Saginaw, Michigan. HTS is set on transforming our client's IT infrastructure by delivering innovative, reliable, and tailor-made technology solutions. We offer IT packages to either help our client's overall structure or strengthen their current IT department. We are looking for employees who are customer-focused with a positive mindset. These individuals will adapt well in an always changing industry and offer proactive, detail-driven solutions. As part of our team, you will work with innovative technology, receive continuous training and support, and contribute to a culture that values teamwork, growth, and personal development. - Job Summary The Field Services Technician is responsible for delivering on–site support and technical expertise to ensure the efficient operations of computer systems networks and related IT infrastructure. This role involves trouble shooting hardware and software issues, implementing solutions, and providing excellent customer service. This position does require some flexibility to work outside of regular business hours. It is also required to participate in the on-call rotation for after-hours support. - Responsibilities Respond to service requests and provide on-site assistance to end-users. Diagnose and resolve hardware, software, and network issues. Install, configure, and upgrade computer systems and software. Maintain detailed records of completed work, entering timely notes for service tickets while in the field. Identify and resolve technical problems in a timely manner. Collaborate with remote support teams to escalate and resolve complex issues. Perform routine maintenance tasks, such as system updates and patches. Conduct hardware repairs and replacement as needed. Assist end-users in understanding and utilizing IT resources effectively. Provide training in software applications and basic troubleshooting procedures. Maintain accurate records on on-site visits, service requests, and resolutions via ticketing in ConnectWise. Document hardware and software configurations for future reference Deliver excellent customer service, ensuring a positive experience for end-users. Perform regular vehicle inspections and report required maintenance to Supervision. Communicate technical information in a clear and understandable manner. Collaborate with other team members and departments to achieve organizational goals. Participate in team meetings and knowledge-sharing activities. Requirements Must have a valid driver's license and a clean driving record. Dependable Transportation Physically able to lift 50 lbs. - Education and Experience Associate or bachelor's degree in related field preferred CompTIA A+ certification required. Other Relevant Certifications (E.g., CompTIA Network +. Microsoft Certified Desktop Support Technician) are a plus Proven experience as a Field Service Technician or similar role Familiarity with various operating systems (Windows, macOS, Linux) and software applications Knowledge of networking concepts and protocols Experience with IT security practices - Skills Troubleshooting skills for software and hardware Wire pulls, line runs, hanging TVs. Hand tools. Excellent organizational and time management skills Strong attention to detail and priority management Effective communication and interpersonal skills – conveying technical language to non technical users. Ability to work independently and collaboratively within a team. A customer-oriented approach with a focus on delivering high-quality service. Ability to adapt to recent technologies and fast learner. Professional, Reliable, Patient, Empathy, and Strong work ethic

Responsibilities

The Field Services Technician is responsible for delivering on-site support and technical expertise to ensure the efficient operations of computer systems networks and related IT infrastructure. This role involves troubleshooting hardware and software issues, implementing solutions, and providing excellent customer service.