Field Sourcing Support Specialist at HR Block Hayward WI

, , United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

27.64

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Customer Support, Communication Skills, Microsoft Office Suite, Salesforce, Attention to Detail, Issue Resolution, Inventory Management, Service Orientation, Problem Solving, Team Collaboration, Documentation, Sourcing, Shipping Coordination, Contract Management, Follow-Through

Industry

Retail

Description

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... The Field Sourcing Support Specialist plays a critical role in supporting H&R Block’s retail locations by managing sourcing-related inquiries, vendor coordination, and supply needs across the field. This role serves as a key point of contact between field associates, suppliers, and internal sourcing partners, ensuring timely resolution of issues and maintaining continuity of operations. This individual will also support general sourcing categories such as office supplies, toner, and inventory management. Day to day, you'll... Manage relationships with all office-supply vendors and support field requests tied to those suppliers Serve as a coordination point for vendors overseeing service contracts (e.g., Cintas and other contracted providers) Monitor and respond to sourcing inquiries submitted by retail locations through the Field Sourcing inbox Support intake and issue resolution alongside the Sr. Support Specialist Serve as the team’s UPS expert, supporting field locations with shipping-related questions, escalations, and tracking needs Assist with general sourcing requests such as toner orders, office-supply inventory needs, and vendor coordination Manage escalations by researching issues, tracking progress, and communicating timely updates to the field Work closely with retail associates across H&R Block offices to provide high-quality support and ensure operational continuity Utilize Salesforce to process, monitor, and resolve field tickets; verify status updates through Amp workflows Partner with the Sr. Support Specialist on intake and follow-through of sourcing requests Maintain accurate documentation and ensure compliance with established sourcing processes and service-level expectations What you'll bring to the team... Education: High school diploma or equivalent Work Experience: 2 years minimum related work experience Service-oriented, responsive, and comfortable supporting a high volume of field inquiries Confident managing vendor relationships and navigating contract or service-related questions Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams) Strong written and verbal communication skills Background in a customer support, customer service, or representative role High attention to detail, strong follow-through, and ability to manage multiple requests simultaneously It would be even better if you also had... Experience with Microsoft Copilot or other AI-support tools Experience with Salesforce or similar ticketing/CRM systems Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $18.41 - $27.64/Hr.

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Responsibilities

The Field Sourcing Support Specialist manages sourcing-related inquiries and vendor coordination for H&R Block’s retail locations. This role ensures timely resolution of issues and maintains operational continuity.