SALES & RETAIL PERFORMANCE

• Drive sales performance across all assigned Duty Free POS and ensure monthly/quarterly sales targets are achieved
• Set and monitor individual and team sales objectives with structured follow-ups
• Collaborate with the Travel Retail Manager to identify business opportunities such as increased exposure, cross-branding and premium placements
• Collaborate with the manager to design and implement effective incentive schemes and performance-driven campaigns to enhance team motivation and productivity

CUSTOMER EXPERIENCE & SERVICE EXCELLENCE

• Ensure a consistent luxury service experience aligned with Rivoli’s customer service standards
• Train staff on handling customer objections, upselling, cross-selling, and building lasting client relationships
• Handle escalated customer queries professionally and follow up on customer concerns to ensure satisfaction and retention

Please refer the Job description for details