Field Supervisor at TAK Broadband

Rochester, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

55000.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Supervision, Fiber To The Home (FTTH), Workforce Management, Quality Assurance, Troubleshooting, Customer Service, Time Management, Problem Solving, Team Leadership, Route Optimization, Safety Compliance, Mentorship

Industry

Telecommunications

Description

Description TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking a Field Supervisor to join our installation/fulfillment team in Rochester, MN and surrounding areas. In this role you will oversee the daily installation/fulfillment operations, ensuring all tasks assigned are completed in a timely manner and meeting organizational quality standards. Why TAK? Full Time Paid Weekly Compensation: $50K - $55K annually, DOE Full Benefits Package (Medical, Dental & Vision) Paid Time Off 401(k) with Company Match! 25K Company Paid Life Insurance Independent Work & Team Collaboration Career Development & Advancement Opportunities! The Role Oversee daily installation/fulfillment operations for the assigned market Ensure technicians are logged in, routed, and ready to begin work on time Distribute and adjust daily routes/workload; cover routes if needed Participate in onboarding and support of new contractor crews Monitor technician progress using workforce management tools Conduct in-person quality checks on completed work and provide coaching/mentorship Support technicians by phone or on-site with troubleshooting and ride-alongs Respond to client calls, escalations, and daily KPI/verification meetings Communicate with client leadership, internal teams, and field technicians to coordinate workload, reroutes, and issues Validate jobs marked “not done” by confirming details with customers Support warehouse operations including tracking, collecting, stocking, scanning, and assigning client equipment (CPE) Ensure timely completion of market tasks and adherence to company quality standards Serve as the market subject-matter expert, spending 80%+ of time in the field Review at least 10% of completed market work monthly and provide feedback Ensure company and client equipment is tracked, secured, and maintained Travel to project sites +/- 50% annually with some occasional overnight stays Ensure contractor crews follow safety standards and all applicable laws/regulations Meet or exceed client and company performance metrics Work in various environments (indoor, outdoor, confined spaces, elevations) Perform other duties as assigned Requirements 3+ years of cable, broadband or telecommunications experience required Experience with fiber to the home (FTTH) installation a plus Prior leadership experience a plus Ability to travel daily +/- 50% annually, with some occasional overnight stays Open to a variety of schedules and accessible as the point of escalation Excellent customer service, time management, problem-solving and troubleshooting skills Ability to build and maintain positive relationships with internal and external customers Ability to give feedback; positive and negative when needed Strong desire to grow and develop team members Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time Ability to safely navigate various terrains, managing equipment and tools A body weight of no more than 275 pounds to perform ladder work safely. **Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role** Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving Passing of all pre-employment requirements (MVR, Background Check, Drug Screen) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takbroadband.com.

Responsibilities

Oversee daily installation and fulfillment operations for the assigned market, ensuring tasks are completed on time and meet quality standards. This includes managing technician routing, conducting in-person quality checks, and serving as the field subject-matter expert.