Field Supervisor at TopView Sightseeing

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

22.0

Posted On

09 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Communication Skills, Organizational Skills, Attention to Detail, Crowd Management, Stress Management, Team Supervision, Outdoor Work, Problem Solving, Google Office Applications, Safety Monitoring, Report Submission, Teamwork, Positivity, Equipment Management

Industry

Travel Arrangements

Description

TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors. TopView Sightseeing is a fast-growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive co-workers. Responsibilities: Supervising a team of Field Coordinators who welcome guests and monitor queue control at our bus stops. Being the liaison between escalated customer issues and managers. Collect guest information to assist in resolving customer service-related issues and concerns Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations Be responsible for company equipment. Promote a culture of positivity and teamwork Monitor the safety of employees and guests. Conduct and submit various reports as assigned Requirements: Comfortable and effective working outdoors in various weather conditions The ability to provide excellent customer service Ability to work in all weather conditions Outstanding interpersonal and communication skills Organized and attentive to detail The ability to manage crowds and remain calm in stressful situations The ability to stand for long periods. Willingness to work on weekends and holidays The ability to work with google office applications, e.g., docs, sheets, email, chat The ability to supervise a team of 20 to 30 people. Job Type: Full-time Pay: $20-$22 per hour Benefits: Employee discount Health insurance Paid Training Schedule: 8-hour shift Day shift Holidays Night shift Weekend availability Supplemental Pay: Bonus pay

Responsibilities

Supervise a team of Field Coordinators and act as a liaison for escalated customer issues. Coordinate day-to-day operations and ensure the safety of employees and guests.