FIELD SUPPORT ADMINISTRATOR

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.
Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.
In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and keeping our promises at all times is our absolute mantra.
As a Field Support Administrator, you will provide administrative support for the North London region, ensuring smooth day-to-day operations. In addition to your core responsibilities, you will also cover administration duties for other depots when required, such as covering holidays or when additional support is needed for large projects or tasks.
You will need to be capable of working efficiently and must be able to take initiative with your workload and manage your time effectively within various day-to0day tasks. This role will require you to work as a part of a team, have a high attention to detail, and be able to work in a fast paced environment.
Position: Field Support Administrator
Location: Beckton STW, North London Region (Barking, East London). Will need to travel to Deephams STW (Enfield, North London) on occasion
Job Type: permanent, full-time
Hours: Monday to Friday, 37.5 hours per week (start times to be discussed)
Salary: £23,000 - £25,000 per annum depending upon experience
Benefits: 24 days holiday (plus bank holidays); health cash plan; onsite parking; auto enrolment pension scheme; wellbeing support; friendly working environment.

Due to continued growth and development, we are now looking for customer focused people to join us in our Waste Network Division, working to deliver real and effective solutions to waste-water network and drainage problems. Your responsibilities will cover the following:

• Submissions of engineer’s hours to Payroll on a weekly and monthly basis by set deadline dates
• Submission of on call rota to payroll
• Managing the administrative duties with regards to engineers’ holiday, including generating reports
• Ensuring the regional calendar and rota are up to date
• Generating sickness reports on a daily, weekly and monthly basis
• Note taking during investigations and disciplinaries
• Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed
• Helping with the uploading of CCTV footage of the completed works for Thames Water to review on BOX
• Looking at the jobs in terms of productivity and pricing up the completed jobs
• When necessary, conducting drug and alcohol tests for the engineers
• Assisting with the interview process for engineers, when required including note taking
• Ensuring the documents in and around the depot are kept up to date (including but not limited to health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)
• Submitting order requests for equipment for the stores, office and tipping
• Requesting PO numbers for order requests and uploading the delivery notes
• Challenging and accepting parking tickets (PCN’s)
• Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier
• Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to:
• New starters
• Leavers
• Probations
• Changes in roles, salary, hours, manager
• Investigations
• Disciplinaries
• Tipping
• Expenses
• Training certificates and cards
• Authorised pay deductions
• Helping with any administrative duties which are required by the Regional Managers
• Any reasonable ad hoc projects, tasks, duties requested by senior management
• Be aware of all Lanes Group policies and your responsibility towards them

So if you enjoy delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you.
What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.