Field Support Engineer Germany

at  EVBOX

POWERING OUR SUSTAINABLE FUTURE TOGETHER

Mobility has given us freedom. Opportunity. Growth. It has defined our world. But it has come at a price. To create a sustainable future, we must transition away from fossil fuels; and embracing electric mobility is key to making this happen. That’s why, over a decade ago, EVBox was founded to empower the EV revolution.
Today, that revolution is unstoppable. We’ve now entered the new era of mobility: one where electric vehicle has shifted from a niche technology to an agent of change in society. A disruptive force, no longer for the few, but for the many. It’s time to take it mainstream.
In this new era, we must lay the foundations of an electric mobility network that’s fit for mass electric vehicle adoption. That’s why we are leading the charge with a complete ecosystem of solutions for forward-thinking businesses and drivers. To build a world where electric mobility is the new normal.
To get there, we need people from all walks of life who share our passion for creating a sustainable future. Join us to empower the global shift to electric mobility with our all-in-one EV charging solutions.

SKILLS REQUIRED

Perseverance/flexibility
Great rigour
Stress Management/Emotional Intelligence
Willingness to progress
Team spirit/cooperation
Job Types: Full-time, Permanent
Pay: From 40.000,00€ per year
Work Location: On the roa

A Field Support Specialist is a professional who provides technical support and assistance to customers or clients in the field. This role typically involves working directly with customers on-site, resolving technical issues, and ensuring the smooth operation of products or services.
On-site support: Visit customer locations to install, configure, and troubleshoot hardware or software systems.
Technical assistance: Respond to customer inquiries and provide guidance on product usage, maintenance, and problem-solving.
Issue resolution: Diagnose and resolve technical problems or malfunctions related to hardware, software, or network infrastructure.
Testing and debugging: Conduct testing, troubleshooting, and debugging activities to identify and resolve technical issues promptly.
Documentation: Prepare technical documentation, including service reports, installation guides, and troubleshooting procedures.
Training: Conduct training sessions for customers or end-users to educate them on product features and best practices.
Collaboration: Work closely with internal teams, such as development, engineering, and product management, to provide feedback on customer experiences and contribute to product improvement.
Monitor deployed DC charging stations.