JOB DESCRIPTION

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

ARE YOU LOOKING FOR YOUR NEW CAREER?

BD Parata is currently seeking a Field Support Engineer in the Greensboro, NC regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

SKILLS AND EXPERIENCE:

• Associates degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering or Biomedical Engineering Technology preferred or 3-5 years of experience in a field service role.
• Equivalent combination of education and relevant experience servicing medical or complex business equipment may be substituted.
• Highly motivated to provide superior customer care.
• Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required.
• Proficient knowledge of Microsoft Office is required.
• Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information.
• Knowledge of setup and use of routers and switches.
• Ability to locate and edit configuration and XML files within a file structure.
• Understanding of ghosting and re-imaging processes.
• SQL knowledge a plus.
• Strong mechanical aptitude and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems.
• Proficiency with digital multi-meters and voltage/amperage testers.

KEY RESPONSIBILITIES:

• Deliver world class customer service and problem resolution skills at new and existing client sites.
• Cultivate positive customer relations by responding to complaints/inquires in a collaborative, supportive, and professional manner.
• Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.
• Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.
• Respond within SLA requirements to break/fix service requests.
• Collaborate with regional and national service team members to identify and resolve complex problems.
• Periodically assist Product Implementation Team with installation of new automation.
• Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
• Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.
• Be a highly responsible professional who can perform work independently with little supervision.
• Maintain professional appearance in line with company policy.
• Periodic travel outside of the local region and overnight stays may be required.
• Weekend and holiday coverage as well as occasional overtime may be required.
• Organize and maintain company supplied tools and inventory.
• Timely reporting of expenses through Concur.
• Willingness to extend themselves beyond the specified workday as required by the situation.

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the company), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

• This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance.
• Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations.
• Work will also include working with fingers by picking, pinching, typing, and grasping often with repetitive motion.
• Must be able to carry, lift and push/pull up to 50 pounds frequently and up to 100 pounds occasionally.
• Must be able to stand up to 10-12 hours a day on occasion.
• Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk.
• Daily car travel is required; occasional air travel is possible. Travel by car may average four hours per day, with occasional shorter and some longer drive times expected.
• Use of ladders and step stools on a regular basis