Field Support Engineer (Hybrid) at Cognizant

Franklin, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

59500.0

Posted On

16 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem-Solving Skills, Windows Operating Systems, MAC OS, Office 365, Microsoft Software, PC Hardware Troubleshooting, Scanners, Printers, Technical Degree, Mechanical Aptitude

Industry

IT Services and IT Consulting

Description

As Field Support Engineer, you will make an impact by Delivering hands-on IT support for end-user hardware. You will be a valued member of the team and work closely with the Healthcare team. In this role, you will: Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments. Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime. Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards. Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed. Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments. Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses. Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement. Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments. Participate in IT deployments, relocations, and infrastructure upgrades. Provide off-hours or weekend support as needed for critical site visits or go-lives. Build relationships and trust with customers and clients Adhere to company’s given rules and regulations Team up with colleagues and other team members Receive and review assigned tickets Prioritize tickets based on urgency and SLA Perform clinic onsite (travel required) or remote troubleshooting Install or configure devices (laptops, printers, scanners, etc.) Coordinate with dispatch or RDS for parts or escalations Update ticket status and resolution notes Engage in knowledge sharing or SOP review sessions Report unresolved issues or blockers to team lead Track and report daily productivity (tickets resolved, pending) Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an Hybrid position requiring 2-3 days a week in a client office in Franklin, TN The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered Great communication skills to work with customers Amazing problem-solving skills A technical degree is preferable Ability to diagnose problems with equipment taking remote actions as required Great mechanical aptitude Additional Notes: Experience and required skills required for this role: 3-5 years related experience 1. Windows Operating Systems (Windows 10, Windows 11) , MAC OS 2. Office 365, and Microsoft Software (SharePoint, Teams). 3. PC Hardware troubleshooting and PLC’s, scanners, printers Travel required: Yes Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Salary and Other Compensation: Applications will be accepted until September 18, 2025. The annual salary for this position is between $37,800 to $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-KM1 #CB #Ind123 “Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”

Responsibilities

Deliver hands-on IT support for end-user hardware in clinical and warehouse environments. Travel to remote clinic locations to install, maintain, and troubleshoot IT systems to ensure minimal downtime.