Field Support Engineer / Ingénieur, support technique

at  Relion

An english version follows
Êtes-vous passionné par l’avancement du transport durable et la réduction de l’anxiété liée à l’autonomie pour les conducteurs de véhicules électriques (VE)? Rejoignez ReliON, une entreprise pionnière dont la mission est de révolutionner le paysage de la recharge des VE. En tant que leader dans le domaine de la fiabilité en tant que service (RaaS), ReliON se consacre à l’optimisation du temps de fonctionnement de l’infrastructure de recharge des VE en mettant en œuvre des solutions de surveillance de pointe et en résolvant les problèmes de manière proactive.
ReliON est à l’avant-garde de la révolution de l’énergie propre, répondant au besoin critique d’une infrastructure de recharge fiable pour les véhicules électriques. Notre approche innovante implique une surveillance constante des stations de recharge, garantissant une performance optimale et minimisant les temps d’arrêt. En encourageant une culture de l’excellence et de l’innovation, ReliON construit une équipe de classe mondiale pour conduire l’avenir du transport durable.

ABOUT THE ROLE:

Are you ready to lead the charge in optimizing the reliability of Electric Vehicle (EV) charging infrastructure? As a Field Support Engineer, you will play a key role in our success, ensuring our clients receive outstanding service and support throughout their journey with us. You will be involved in every aspect of delivering our EV charging operation and maintenance services, from customer interaction to troubleshooting and issue resolution. This role requires a proactive collaborator who combines technical expertise in EV systems with strong operational and communication skills.

WHAT YOU WILL DO:

• Coordinate all operation and customer support activities.
• Serve as a key point of contact for clients with regard to service and technical support
• Ensure that any customer issue is resolved in a timely manner and that interactions are handled professionally.
• Monitor networks for proper charge station function and identify issues before they become apparent to the customer
• Identify and troubleshoot issues in conjunction with internal and external teams and partners.
• Manage and execute actions on service tickets in conjunction with internal and external teams and partners
• Coordinate with partners to ensure timely and effective field interventions in response to service requests.
• Provide clear feedback regarding technical issues that arise with charging equipment, operational processes and the usage of ReliON’s platform for continuous improvement.
• Enable ReliON to achieve industry-leading customer experience and technical support uptime through extreme ownership of any issues