Field Support Manager -- BYU-Pathway Worldwide at The Church of Jesus Christ of Latter-day Saints

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Judgment, Coordination, Influence, Systems Fluency, Problem-Solving, Cultural Awareness, Team Leadership, Process Implementation, Policy Creation, Procedure Maintenance, Cross-functional Management, Written Communication, Verbal Communication

Industry

Religious Institutions

Description

BYU-Pathway Worldwide improves the lives of its students through access to spiritually based, online affordable higher education. Its mission is to develop disciples of Jesus Christ who are leaders in their homes, the Church, and in their communities. BYU-Pathway Worldwide serves more than 85,000 students annually from more than 180 countries. Certificates and degrees are offered in partnership with BYU-Idaho and Ensign College. This position is in Field Support, which is a division of the Global Engagement and Operations (GEO) Department. Field support is responsible for the onboarding, training, support, and offboarding of thousands of Service Missionaries assigned to BYU-Pathway Worldwide, the department is also tasked to represent GEO as the business owner to develop and maintain systems used by missionaries and employees in the department. The Field Support Manager is responsible for leading operational support functions that enable the effective delivery of BYU-Pathway programs worldwide. This role manages a team of contractors and volunteers and serves as the primary operational owner for selected Field Support processes. The Field Support Manager focuses on understanding the BYU-Pathway Worldwide strategy and using this understanding in the creation, implementation, maintenance and stability of products, processes, policies, and procedures that enable the delivery of the BYU-Pathway Worldwide portfolio through the Field Operations Teams wherever the Church is organized with consistency and reliability. *This full-time position typically works Monday – Friday between the hours of 8 am - 5 pm (MOUNTAIN). However, you may be required to adjust your work schedule to accommodate international working relationships. This position is a hybrid position. *By applying for this position you are indicating that you are currently authorized to work in the United States without sponsorship, are willing to physically reside and perform the work within the State of Utah, and are you willing to come into the BYU-Pathway Worldwide headquarters in Salt Lake City 1-3 days per week. ***If you are a BYU-Pathway student or graduate who lives anywhere other than Utah or Idaho please reach out to the CAREER SERVICES team for opportunities in your local area. You may find CAREER SERVICES assistance at https://www.byupathway.edu/career-services. Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

Responsibilities

The Field Support Manager leads operational support functions essential for the effective delivery of BYU-Pathway programs globally, managing a team of contractors and volunteers while owning selected Field Support processes. This role focuses on creating, implementing, and maintaining products, processes, policies, and procedures to ensure consistent and reliable program delivery through Field Operations Teams.